6
NPS
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The Linde Group
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About The Linde Group's Brand
world-leading gases,engineering company
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
The Linde Group NPS
The Linde Group's Net Promoter Score (NPS) is a 6 with 45% Promoters, 16% Passives, and 39% Detractors. Net Promoter Score tracks whether The Linde Group's customers would recommend using the product based on a scale of -100 to 100.
The Linde Group Overall NPS
| 45% | Promoters |
|---|---|
| 16% | Passives |
| 39% | Detractors |
The Linde Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 2 | Jun 2023 | 2 |
Aug 2023 4 | Aug 2023 | 4 |
Dec 2023 6 | Dec 2023 | 6 |
Feb 2024 7 | Feb 2024 | 7 |
Mar 2024 9 | Mar 2024 | 9 |
Aug 2024 10 | Aug 2024 | 10 |
Nov 2024 12 | Nov 2024 | 12 |
Mar 2025 7 | Mar 2025 | 7 |
Apr 2025 9 | Apr 2025 | 9 |
Jun 2025 7 | Jun 2025 | 7 |
Jul 2025 8 | Jul 2025 | 8 |
Oct 2025 6 | Oct 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Linde Group NPS by Gender
Male customers rated The Linde Group's NPS 42 points higher than Female customers.
Male
-8
The Linde Group's NPS was rated -8 by Male customers on Comparably.
42%
Promoters
8%
Passives
50%
Detractors
Female
-50
The Linde Group's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
The Linde Group NPS by Ethnicity
The Linde Group's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
African American/Black -34 | African American/Black | -34 |
Other 25 | Other | 25 |
The Linde Group NPS by Age
The Linde Group's NPS was rated -34 points by customers ages 18-25 and customers ages 36-40 on Comparably.
The Linde Group NPS by Usage
The Linde Group's NPS was rated the highest by customers who have used The Linde Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years 34 | Over 10 Years | 34 |
The Linde Group Customer Reviews
Out of the 3 The Linde Group customer reviews 1 was positive and 2 were constructive. The Linde Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Linde Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of The Linde Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Linde Group Customer Loyalty Score by Gender
Female customers rated The Linde Group's Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
The Linde Group Customer Loyalty Score by Ethnicity
The Linde Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Linde Group.
44
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
The Linde Group Customer Loyalty Score by Age
The Linde Group's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Linde Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 70% | 36-40 | 70% |
The Linde Group Customer Loyalty Score by Usage
The Linde Group's Customer Loyalty score was rated the highest by customers who have used The Linde Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Linde Group Customer Loyalty Score by Industry
The Linde Group's Customer Loyalty score was rated 100% by Tech industry customers.
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The Linde Group Product Quality
3.6/5
The Linde Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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The Linde Group Product Information
The Linde Group’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated The Linde Group's product the highest.
- Website
- https://www.linde.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into The Linde Group Product Quality
The Linde Group's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked The Linde Group Product Quality the Highest
Ranked The Linde Group Product Quality the Lowest
The Linde Group Product Quality Score by Gender
Male customers rated The Linde Group's Product Quality score 0.8 stars higher than Female customers.
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Male
3.5/5
Female
2.7/5
The Linde Group Product Quality Score by Ethnicity
The Linde Group's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Linde Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 4.7 | Other | 4.7 |
The Linde Group Product Quality Score by Age
The Linde Group's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Linde Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
36-40 3.5 | 36-40 | 3.5 |
The Linde Group Product Quality Score by Usage
The Linde Group's Product Quality score was rated the highest by customers who have used The Linde Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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The Linde Group Product Quality Score by Industry
The Linde Group's Product Quality score was rated 4.6 stars by Tech industry customers.
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The Linde Group Pricing
The Linde Group ROI & Value For Money
3.5/5
The Linde Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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The Linde Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into The Linde Group ROI
The Linde Group's ROI score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked The Linde Group ROI the Highest
Ranked The Linde Group ROI the Lowest
The Linde Group ROI Score by Gender
Male customers rated The Linde Group's ROI score 1.1 stars higher than Female customers.
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Male
3.1/5
Female
2/5
The Linde Group ROI Score by Ethnicity
The Linde Group's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Linde Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 4 | Other | 4 |
The Linde Group ROI Score by Age
The Linde Group's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Linde Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
36-40 2.3 | 36-40 | 2.3 |
The Linde Group ROI Score by Usage
The Linde Group's ROI score was rated the highest by customers who have used The Linde Group's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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The Linde Group ROI Score by Industry
The Linde Group's ROI score was rated 3.6 stars by Tech industry customers.
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The Linde Group Customer Satisfaction (CSAT)
The Linde Group Customer Satisfaction (CSAT) Score
64 / 100
The Linde Group has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
29%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Linde Group Customer Satisfaction
The Linde Group's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked The Linde Group Customer Satisfaction the Highest
Ranked The Linde Group Customer Satisfaction the Lowest
The Linde Group Customer Satisfaction Score by Gender
Male customers rated The Linde Group's Customer Satisfaction score 35 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
The Linde Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Linde Group's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
43%
CSAT according to Other
The Linde Group's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Linde Group.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
The Linde Group Customer Satisfaction Score by Age
The Linde Group's Customer Satisfaction score was rated 67 points by customers ages 18-25 and customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 36-40 | 67% |
The Linde Group Customer Satisfaction Score by Usage
The Linde Group's Customer Satisfaction score was rated the highest by customers who have used The Linde Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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The Linde Group Customer Service
3.4/5
The Linde Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About The Linde Group's Customer Service
Address
Klosterhofstr. 1, Munich, 80331, Germany,
Website
https://www.linde.com/
Quick Insights into The Linde Group Customer Service
The Linde Group's Customer Service score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked The Linde Group Customer Service the Highest
Ranked The Linde Group Customer Service the Lowest
The Linde Group Customer Service Score by Gender
Male customers rated The Linde Group's Customer Service score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Linde Group.
Male
3.1/5
Female
1.9/5
The Linde Group Customer Service Score by Ethnicity
The Linde Group's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Linde Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 4.7 | Other | 4.7 |
The Linde Group Customer Service Score by Age
The Linde Group's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Linde Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 3.1 | 36-40 | 3.1 |
The Linde Group Customer Service Score by Usage
The Linde Group's Customer Service score was rated the highest by customers who have used The Linde Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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The Linde Group Customer Service Score by Industry
The Linde Group's Customer Service score was rated 4.3 stars by Tech industry customers.
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The Linde Group as an Employer
4.1/5
The Linde Group has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
The Linde Group scored a 6 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of The Linde Group would recommend the brand to a friend. ENPS measures how likely The Linde Group employees would recommend working at The Linde Group to a friend.
Net Promoter Score
6
NPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 41% | Promoters |
|---|---|
| 26% | Passive |
| 33% | Detractors |
