-72
NPS
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The Linus Group
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About The Linus Group's Brand
We are a digital agency with a deep understanding in the power of human behavior in technical settings.
Brand at a Glance
42%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.9/5
Customer Service
The Linus Group NPS
The Linus Group's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether The Linus Group's customers would recommend using the product based on a scale of -100 to 100.
The Linus Group Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
The Linus Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Feb 2023 -50 | Feb 2023 | -50 |
Mar 2023 -60 | Mar 2023 | -60 |
Aug 2023 -71 | Aug 2023 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Linus Group Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of The Linus Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Linus Group Product Quality
2.8/5
The Linus Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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The Linus Group Product Information
The Linus Group’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://thelinusgroup.com
- Company Size
- 11-50 Employees
Industry
Healthcare
The Linus Group Pricing
The Linus Group ROI & Value For Money
2.5/5
The Linus Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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The Linus Group Customer Satisfaction (CSAT)
The Linus Group Customer Satisfaction (CSAT) Score
14 / 100
The Linus Group has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Linus Group Customer Service
2.9/5
The Linus Group has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About The Linus Group's Customer Service
Address
2120 University Ave, Berkeley, CA 90604
Website
http://thelinusgroup.com
Phone Number
510.547.7100
The Linus Group as an Employer
Consumer vs. Employees
The Linus Group scored a -72 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of The Linus Group would recommend the brand to a friend. ENPS measures how likely The Linus Group employees would recommend working at The Linus Group to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
