64
NPS
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The Melting Pot
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About The Melting Pot's Brand
The Melting Pot operates a chain of franchised fondue restaurants.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
The Melting Pot NPS
The Melting Pot's Net Promoter Score (NPS) is a 64 with 73% Promoters, 18% Passives, and 9% Detractors. Net Promoter Score tracks whether The Melting Pot's customers would recommend using the product based on a scale of -100 to 100.
The Melting Pot Overall NPS
| 73% | Promoters |
|---|---|
| 18% | Passives |
| 9% | Detractors |
The Melting Pot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 55 | Jul 2022 | 55 |
Sep 2022 63 | Sep 2022 | 63 |
Oct 2022 49 | Oct 2022 | 49 |
Dec 2022 54 | Dec 2022 | 54 |
Jan 2023 57 | Jan 2023 | 57 |
Mar 2023 60 | Mar 2023 | 60 |
May 2023 55 | May 2023 | 55 |
Oct 2023 61 | Oct 2023 | 61 |
Dec 2024 62 | Dec 2024 | 62 |
Oct 2025 65 | Oct 2025 | 65 |
Nov 2025 62 | Nov 2025 | 62 |
Dec 2025 63 | Dec 2025 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Melting Pot NPS by Gender
The Melting Pot's NPS was rated 0 by Female customers on Comparably.
Female
0
The Melting Pot's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
The Melting Pot's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
The Melting Pot NPS by Ethnicity
The Melting Pot's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
The Melting Pot NPS by Age
The Melting Pot's NPS was rated 50 points by customers ages 18-25 on Comparably.
The Melting Pot NPS by Usage
The Melting Pot's NPS was rated 67 points by customers who have used The Melting Pot's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
The Melting Pot Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of The Melting Pot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Melting Pot Customer Loyalty Score by Gender
The Melting Pot's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
The Melting Pot Customer Loyalty Score by Ethnicity
The Melting Pot's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Melting Pot.
82
out of 100
Caucasian
The Melting Pot Customer Loyalty Score by Age
The Melting Pot's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Melting Pot.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
The Melting Pot Customer Loyalty Score by Usage
The Melting Pot's Customer Loyalty score was rated 100% by customers who have used The Melting Pot's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Melting Pot Product Quality
4.2/5
The Melting Pot has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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The Melting Pot Product Information
The Melting Pot’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.meltingpot.com
- Company Size
- 501-1,000 Employees
Industry
Travel
Quick Insights into The Melting Pot Product Quality
The Melting Pot's Product Quality score was rated highest by Female customers.
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Ranked The Melting Pot Product Quality the Highest
The Melting Pot Product Quality Score by Gender
The Melting Pot's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
The Melting Pot Product Quality Score by Ethnicity
The Melting Pot's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Melting Pot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
The Melting Pot Product Quality Score by Age
The Melting Pot's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Melting Pot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
The Melting Pot Product Quality Score by Usage
The Melting Pot's Product Quality score was rated 4.6 stars by customers who have used The Melting Pot's products/services for 1 to 2 Years.
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The Melting Pot Pricing
The Melting Pot ROI & Value For Money
4.1/5
The Melting Pot has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into The Melting Pot ROI
The Melting Pot's ROI score was rated highest by Caucasian customers.
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Ranked The Melting Pot ROI the Highest
The Melting Pot ROI Score by Gender
The Melting Pot's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
The Melting Pot ROI Score by Ethnicity
The Melting Pot's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Melting Pot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
The Melting Pot ROI Score by Age
The Melting Pot's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Melting Pot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
The Melting Pot ROI Score by Usage
The Melting Pot's ROI score was rated 4.1 stars by customers who have used The Melting Pot's products/services for 1 to 2 Years.
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The Melting Pot Customer Satisfaction (CSAT)
The Melting Pot Customer Satisfaction (CSAT) Score
83 / 100
The Melting Pot has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
65%
Satisfied
18%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Melting Pot Customer Satisfaction
The Melting Pot's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked The Melting Pot Customer Satisfaction the Highest
The Melting Pot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Melting Pot's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Melting Pot.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
The Melting Pot Customer Satisfaction Score by Age
The Melting Pot's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Melting Pot.
0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
The Melting Pot Customer Service
4.3/5
The Melting Pot has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About The Melting Pot's Customer Service
Address
76 Arlington St, Tampa, FL
Website
www.meltingpot.com
Quick Insights into The Melting Pot Customer Service
The Melting Pot's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked The Melting Pot's Customer Service score.
Ranked The Melting Pot Customer Service the Highest
The Melting Pot Customer Service Score by Gender
The Melting Pot's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Melting Pot.
Female
3.3/5
Male
N/A
The Melting Pot Customer Service Score by Ethnicity
The Melting Pot's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Melting Pot.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
The Melting Pot Customer Service Score by Age
The Melting Pot's Customer Service score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Melting Pot.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
The Melting Pot Customer Service Score by Usage
The Melting Pot's Customer Service score was rated 4 stars by customers who have used The Melting Pot's products/services for 1 to 2 Years.
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The Melting Pot as an Employer
3.0/5
The Melting Pot has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
The Melting Pot scored a 64 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of The Melting Pot would recommend the brand to a friend. ENPS measures how likely The Melting Pot employees would recommend working at The Melting Pot to a friend.
Net Promoter Score
64
NPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
