34
NPS
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Brand Page
Metropolitan Museum of Art
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About Metropolitan Museum of Art's Brand
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Metropolitan Museum of Art NPS
Metropolitan Museum of Art's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Metropolitan Museum of Art's customers would recommend using the product based on a scale of -100 to 100.
Metropolitan Museum of Art Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Metropolitan Museum of Art NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Dec 2022 67 | Dec 2022 | 67 |
Apr 2023 75 | Apr 2023 | 75 |
Jan 2024 60 | Jan 2024 | 60 |
Apr 2024 63 | Apr 2024 | 63 |
Jul 2024 50 | Jul 2024 | 50 |
Jul 2025 39 | Jul 2025 | 39 |
Apr 2026 29 | Apr 2026 | 29 |
May 2026 33 | May 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metropolitan Museum of Art NPS by Gender
Metropolitan Museum of Art's NPS was rated 60 by Female customers on Comparably.
Female
60
Metropolitan Museum of Art's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Male
N/A
Metropolitan Museum of Art's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Metropolitan Museum of Art NPS by Ethnicity
Metropolitan Museum of Art's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Metropolitan Museum of Art Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Metropolitan Museum of Art users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Metropolitan Museum of Art Customer Loyalty Score by Gender
Metropolitan Museum of Art's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Metropolitan Museum of Art Customer Loyalty Score by Industry
Metropolitan Museum of Art's Customer Loyalty score was rated 78% by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Metropolitan Museum of Art Product Quality
3.9/5
Metropolitan Museum of Art has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Metropolitan Museum of Art Product Information
Metropolitan Museum of Art’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Metropolitan Museum of Art's product the highest.
- Website
- https://metmuseum.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Metropolitan Museum of Art Product Quality
Metropolitan Museum of Art's Product Quality score was rated highest by Female customers.
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Ranked Metropolitan Museum of Art Product Quality the Highest
Metropolitan Museum of Art Product Quality Score by Gender
Metropolitan Museum of Art's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Metropolitan Museum of Art.
Female
5/5
Male
N/A
Metropolitan Museum of Art Product Quality Score by Industry
Metropolitan Museum of Art's Product Quality score was rated 4.4 stars by Arts and Entertainment industry customers.
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Metropolitan Museum of Art Pricing
Metropolitan Museum of Art ROI & Value For Money
3.9/5
Metropolitan Museum of Art has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Metropolitan Museum of Art Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Metropolitan Museum of Art ROI
Metropolitan Museum of Art's ROI score was rated highest by Female customers.
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Ranked Metropolitan Museum of Art ROI the Highest
Metropolitan Museum of Art ROI Score by Gender
Metropolitan Museum of Art's ROI score was rated 4.7 by Female customers on Comparably.
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Female
4.7/5
Male
N/A
Metropolitan Museum of Art ROI Score by Industry
Metropolitan Museum of Art's ROI score was rated 3.7 stars by Arts and Entertainment industry customers.
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Metropolitan Museum of Art Customer Satisfaction (CSAT)
Metropolitan Museum of Art Customer Satisfaction (CSAT) Score
56 / 100
Metropolitan Museum of Art has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
11%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Metropolitan Museum of Art Customer Satisfaction
Metropolitan Museum of Art's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Metropolitan Museum of Art's Customer Satisfaction.
Ranked Metropolitan Museum of Art Customer Satisfaction the Highest
Metropolitan Museum of Art Customer Satisfaction Score by Gender
Metropolitan Museum of Art's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Metropolitan Museum of Art.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Metropolitan Museum of Art Customer Satisfaction Score by Industry
Metropolitan Museum of Art's Customer Satisfaction score was rated 67 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Metropolitan Museum of Art Customer Service
3.8/5
Metropolitan Museum of Art has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Metropolitan Museum of Art's Customer Service
Website
https://metmuseum.org
Quick Insights into Metropolitan Museum of Art Customer Service
Metropolitan Museum of Art's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Metropolitan Museum of Art's Customer Service score.
Ranked Metropolitan Museum of Art Customer Service the Highest
Metropolitan Museum of Art Customer Service Score by Gender
Metropolitan Museum of Art's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Metropolitan Museum of Art.
Female
4.5/5
Male
N/A
Metropolitan Museum of Art Customer Service Score by Industry
Metropolitan Museum of Art's Customer Service score was rated 3.5 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Metropolitan Museum of Art as an Employer
2.4/5
Metropolitan Museum of Art has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Metropolitan Museum of Art
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Metropolitan Museum of Art scored a 34 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Metropolitan Museum of Art would recommend the brand to a friend. ENPS measures how likely Metropolitan Museum of Art employees would recommend working at Metropolitan Museum of Art to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
