80
NPS
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The Muse
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About The Muse's Brand
"The Muse is an online career resource platform that provides job opportunities, experts career guidance and coaching services."
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
The Muse NPS
The Muse's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether The Muse's customers would recommend using the product based on a scale of -100 to 100.
The Muse Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
The Muse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jan 2021 50 | Jan 2021 | 50 |
Feb 2021 66 | Feb 2021 | 66 |
Feb 2023 75 | Feb 2023 | 75 |
Apr 2024 80 | Apr 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Muse Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of The Muse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Muse Product Quality
3.8/5
The Muse has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock The Muse's overall Product Quality score rated by its users and customers.
The Muse Product Information
The Muse’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.themuse.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
The Muse Pricing
The Muse ROI & Value For Money
3.7/5
The Muse has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The Muse's overall ROI score rated by its users and customers.
The Muse Customer Satisfaction (CSAT)
The Muse Customer Satisfaction (CSAT) Score
100 / 100
The Muse has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Muse Customer Service
3.6/5
The Muse has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock The Muse's overall Customer Service score rated by its users and customers.
About The Muse's Customer Service
Address
York, NY
Website
https://www.themuse.com/
The Muse as an Employer
2.6/5
The Muse has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
The Muse scored a 80 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of The Muse would recommend the brand to a friend. ENPS measures how likely The Muse employees would recommend working at The Muse to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
