-96
NPS
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Brand Page
The Neat Company
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About The Neat Company's Brand
The Neat Company offers a cloud-based mobile digital filing system that transforms digital and paper documents into organized information.
Brand at a Glance
2.6/5
Product Quality
1.5/5
Pricing
2.6/5
Customer Service
The Neat Company NPS
The Neat Company's Net Promoter Score (NPS) is a -96 with 1% Promoters, 2% Passives, and 97% Detractors. Net Promoter Score tracks whether The Neat Company's customers would recommend using the product based on a scale of -100 to 100.
The Neat Company Overall NPS
| 1% | Promoters |
|---|---|
| 2% | Passives |
| 97% | Detractors |
The Neat Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -96 | Aug 2020 | -96 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Neat Company Product Quality
2.6/5
The Neat Company has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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The Neat Company Product Information
The Neat Company serves markets in the United States and Canada. The Neat Company supports iOS, Web, and Android devices and offers products for small sized businesses.
The Neat Company’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.neat.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Content
Enterprise
Hardware and Devices
Media
Mobile App
On Demand
Productivity
SaaS
Social
Sports & Entertainment
Languages Supported
English
Product Type
Document Management Software
Expense Management Software
Bookkeeper Software
Productivity Software
Form Builder Software
The Neat Company Pricing
The Neat Company ROI & Value For Money
1.5/5
The Neat Company has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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The Neat Company Pricing Plans
The Neat Company has a pricing structure that accommodates small businesses. Starting from $99.99/year, The Neat Company uses a subscription model.
Who Uses The Neat Company?
Small Businesses
The Neat Company Customer Service
2.6/5
The Neat Company has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About The Neat Company's Customer Service
Address
1601 Market Street, Suite 3500, Philadelphia, PA
Website
http://www.neat.com
