-78
NPS
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Newport Group
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About Newport Group's Brand
We are a leading provider of retirement plans, insurance, and consulting services.
Brand at a Glance
63%
Customer Loyalty
1.5/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Newport Group NPS
Newport Group's Net Promoter Score (NPS) is a -78 with 7% Promoters, 8% Passives, and 85% Detractors. Net Promoter Score tracks whether Newport Group's customers would recommend using the product based on a scale of -100 to 100.
Newport Group Overall NPS
| 7% | Promoters |
|---|---|
| 8% | Passives |
| 85% | Detractors |
Newport Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -78 | Sep 2023 | -78 |
Oct 2023 -78 | Oct 2023 | -78 |
Nov 2023 -78 | Nov 2023 | -78 |
Jan 2024 -81 | Jan 2024 | -81 |
Feb 2024 -81 | Feb 2024 | -81 |
Apr 2024 -79 | Apr 2024 | -79 |
May 2024 -79 | May 2024 | -79 |
Jun 2024 -75 | Jun 2024 | -75 |
Aug 2024 -75 | Aug 2024 | -75 |
Sep 2024 -76 | Sep 2024 | -76 |
Mar 2025 -78 | Mar 2025 | -78 |
Apr 2025 -78 | Apr 2025 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newport Group NPS by Gender
Female customers rated Newport Group's NPS 8 points higher than Male customers.
Male
-100
Newport Group's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-92
Newport Group's NPS was rated -92 by Female customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
Newport Group NPS by Ethnicity
Newport Group's NPS was rated -100 points by both Caucasian and Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Newport Group NPS by Age
Newport Group's NPS was rated -100 points by customers ages 41-45 and customers ages 66+ on Comparably.
Newport Group NPS by Usage
Newport Group's NPS was rated the highest by customers who have used Newport Group's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Newport Group Customer Reviews
Out of the 10 Newport Group customer reviews 0 were positive and 10 were constructive. Newport Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Newport Group Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Newport Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Newport Group Customer Loyalty Score by Gender
Female customers rated Newport Group's Customer Loyalty score 18% higher than Male customers.
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Male
52%
Yes
Female
70%
Yes
Newport Group Customer Loyalty Score by Ethnicity
Newport Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Newport Group.
51
out of 100
Caucasian
40
out of 100
Hispanic or Latino
Newport Group Customer Loyalty Score by Age
Newport Group's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
51-55 64% | 51-55 | 64% |
61-65 50% | 61-65 | 50% |
66+ 10% | 66+ | 10% |
Newport Group Customer Loyalty Score by Usage
Newport Group's Customer Loyalty score was rated the highest by customers who have used Newport Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Newport Group Customer Loyalty Score by Industry
Newport Group's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Newport Group Product Quality
1.5/5
Newport Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Newport Group Product Information
Newport Group’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Newport Group's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Newport Group Product Quality
Newport Group's Product Quality score was rated highest by customers who have used Newport Group's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
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Ranked Newport Group Product Quality the Highest
Ranked Newport Group Product Quality the Lowest
Newport Group Product Quality Score by Gender
Newport Group's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Newport Group.
Male
1.5/5
Female
1.5/5
Newport Group Product Quality Score by Ethnicity
Newport Group's Product Quality score was rated 1.5 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Newport Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Newport Group Product Quality Score by Age
Newport Group's Product Quality score was rated 1.5 stars by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Newport Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Newport Group Product Quality Score by Usage
Newport Group's Product Quality score was rated the highest by customers who have used Newport Group's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Newport Group Product Quality Score by Industry
Newport Group's Product Quality score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Newport Group Pricing
Newport Group ROI & Value For Money
1.7/5
Newport Group has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Newport Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Newport Group.
Quick Insights into Newport Group ROI
Newport Group's ROI score was rated highest by customers who have used Newport Group's products/services for Less than 1 Year, and rated lowest by customers who have used Newport Group's products/services for Over 10 Years.
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Ranked Newport Group ROI the Highest
Ranked Newport Group ROI the Lowest
Newport Group ROI Score by Gender
Newport Group's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Newport Group.
Male
1.5/5
Female
1.5/5
Newport Group ROI Score by Ethnicity
Newport Group's ROI score was rated 1.5 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Newport Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Newport Group ROI Score by Age
Newport Group's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Newport Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Newport Group ROI Score by Usage
Newport Group's ROI score was rated the highest by customers who have used Newport Group's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Newport Group ROI Score by Industry
Newport Group's ROI score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Newport Group Customer Satisfaction (CSAT)
Newport Group Customer Satisfaction (CSAT) Score
6 / 100
Newport Group has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Newport Group Customer Satisfaction
Newport Group's Customer Satisfaction score was rated highest by customers who have used Newport Group's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Newport Group Customer Satisfaction the Highest
Ranked Newport Group Customer Satisfaction the Lowest
Newport Group Customer Satisfaction Score by Gender
Newport Group's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Newport Group.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 88% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 75% |
Newport Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Newport Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Newport Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
85%
CSAT according to Hispanic or Latino
Newport Group's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Newport Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Newport Group Customer Satisfaction Score by Age
Newport Group's Customer Satisfaction score was rated 0 points by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Newport Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Newport Group Customer Satisfaction Score by Usage
Newport Group's Customer Satisfaction score was rated 0 points by customers who have used Newport Group's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Newport Group Customer Satisfaction Score by Industry
Newport Group's Customer Satisfaction score was rated 0 points by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Newport Group Customer Service
1.5/5
Newport Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Newport Group's overall Customer Service score rated by its users and customers.
About Newport Group's Customer Service
Address
1350 Treat Blvd, Walnut Creek, CA 94597
Website
https://www.newportgroup.com/
Phone Number
925-328-4540
Newport Group's Social Links
Quick Insights into Newport Group Customer Service
Newport Group's Customer Service score was rated highest by customers who have used Newport Group's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Newport Group's Customer Service score.
Ranked Newport Group Customer Service the Highest
Ranked Newport Group Customer Service the Lowest
Newport Group Customer Service Score by Gender
Newport Group's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Newport Group.
Male
1.5/5
Female
1.5/5
Newport Group Customer Service Score by Ethnicity
Newport Group's Customer Service score was rated 1.5 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Newport Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Newport Group Customer Service Score by Age
Newport Group's Customer Service score was rated 1.5 stars by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Newport Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Newport Group Customer Service Score by Usage
Newport Group's Customer Service score was rated the highest by customers who have used Newport Group's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Newport Group Customer Service Score by Industry
Newport Group's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Newport Group as an Employer
2.8/5
Newport Group has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Newport Group scored a -78 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Newport Group would recommend the brand to a friend. ENPS measures how likely Newport Group employees would recommend working at Newport Group to a friend.
Net Promoter Score
-78
NPS Score
| 7% | Promoters |
|---|---|
| 8% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 21% | Promoters |
|---|---|
| 29% | Passive |
| 50% | Detractors |
