-100
NPS
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Brand Page
the OurFamilyWizard website
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About the OurFamilyWizard website's Brand
Online tools for divorced parents
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
the OurFamilyWizard website NPS
the OurFamilyWizard website's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether the OurFamilyWizard website's customers would recommend using the product based on a scale of -100 to 100.
the OurFamilyWizard website Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
the OurFamilyWizard website NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
the OurFamilyWizard website Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of the OurFamilyWizard website users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
the OurFamilyWizard website Product Quality
1.5/5
the OurFamilyWizard website has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock the OurFamilyWizard website's overall Product Quality score rated by its users and customers.
the OurFamilyWizard website Product Information
the OurFamilyWizard website’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Government & Legal
the OurFamilyWizard website Pricing
the OurFamilyWizard website ROI & Value For Money
1.5/5
the OurFamilyWizard website has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock the OurFamilyWizard website's overall ROI score rated by its users and customers.
the OurFamilyWizard website Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
the OurFamilyWizard website Customer Service
1.5/5
the OurFamilyWizard website has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock the OurFamilyWizard website's overall Customer Service score rated by its users and customers.
About the OurFamilyWizard website's Customer Service
Address
1302 2nd st ne, Suite 200, Minneapolis, MN
Website
http://www.ourfamilywizard.com
Phone Number
7637559991
the OurFamilyWizard website as an Employer
3.4/5
the OurFamilyWizard website has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
CEO of the OurFamilyWizard website
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
the OurFamilyWizard website scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of the OurFamilyWizard website would recommend the brand to a friend. ENPS measures how likely the OurFamilyWizard website employees would recommend working at the OurFamilyWizard website to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
