0
NPS
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Brand Page
The OutCast Agency
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About The OutCast Agency's Brand
The OutCast Agency is a communication + marketing agency that partners with disruptors and innovators to build brands and create value.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
The OutCast Agency NPS
The OutCast Agency's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether The OutCast Agency's customers would recommend using the product based on a scale of -100 to 100.
The OutCast Agency Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
The OutCast Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The OutCast Agency Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The OutCast Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The OutCast Agency Product Quality
3.7/5
The OutCast Agency has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The OutCast Agency's overall Product Quality score rated by its users and customers.
The OutCast Agency Product Information
The OutCast Agency’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Enterprise
Small Business Services
The OutCast Agency Pricing
The OutCast Agency ROI & Value For Money
2.7/5
The OutCast Agency has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The OutCast Agency's overall ROI score rated by its users and customers.
The OutCast Agency Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The OutCast Agency Customer Service
2.7/5
The OutCast Agency has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The OutCast Agency's overall Customer Service score rated by its users and customers.
About The OutCast Agency's Customer Service
Address
San Francisco, CA
Website
https://theoutcastagency.com/
Phone Number
(415)392-8282
The OutCast Agency as an Employer
2.5/5
The OutCast Agency has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of The OutCast Agency
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The OutCast Agency scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of The OutCast Agency would recommend the brand to a friend. ENPS measures how likely The OutCast Agency employees would recommend working at The OutCast Agency to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
