61
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Predictive Index
Marketing or Exec? Claim Your Free Account
About The Predictive Index's Brand
The Predictive Index is the talent optimization leader empowering companies to align their talent strategy with their business strategy for optimal results.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
The Predictive Index NPS
The Predictive Index's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether The Predictive Index's customers would recommend using the product based on a scale of -100 to 100.
The Predictive Index Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
The Predictive Index NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Feb 2023 75 | Feb 2023 | 75 |
Mar 2023 80 | Mar 2023 | 80 |
Jan 2024 83 | Jan 2024 | 83 |
Apr 2024 57 | Apr 2024 | 57 |
Feb 2025 63 | Feb 2025 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Predictive Index Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of The Predictive Index users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Predictive Index Product Quality
3.5/5
The Predictive Index has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Predictive Index's overall Product Quality score rated by its users and customers.
The Predictive Index Product Information
The Predictive Index’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
The Predictive Index Pricing
The Predictive Index ROI & Value For Money
3.7/5
The Predictive Index has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The Predictive Index's overall ROI score rated by its users and customers.
The Predictive Index Customer Satisfaction (CSAT)
The Predictive Index Customer Satisfaction (CSAT) Score
57 / 100
The Predictive Index has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Predictive Index Customer Service
3.7/5
The Predictive Index has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The Predictive Index's overall Customer Service score rated by its users and customers.
About The Predictive Index's Customer Service
Address
101 Station Dr, Westwood, MA 02090
Website
http://www.predictiveindex.com
Phone Number
781-285-7829
The Predictive Index's Social Links
The Predictive Index as an Employer
3.8/5
The Predictive Index has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
The Predictive Index scored a 61 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of The Predictive Index would recommend the brand to a friend. ENPS measures how likely The Predictive Index employees would recommend working at The Predictive Index to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
