50
NPS
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The Princeton Review
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About The Princeton Review's Brand
Princeton Review offers classroom-based print and online products and services to students, educators and educational institutions.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
The Princeton Review NPS
The Princeton Review's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether The Princeton Review's customers would recommend using the product based on a scale of -100 to 100.
The Princeton Review Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
The Princeton Review NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
Apr 2022 50 | Apr 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Princeton Review Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Princeton Review users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Princeton Review Product Quality
3.6/5
The Princeton Review has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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The Princeton Review Product Information
The Princeton Review’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Content
Education
Media
Sports & Entertainment
The Princeton Review Pricing
The Princeton Review ROI & Value For Money
3.7/5
The Princeton Review has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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The Princeton Review Customer Satisfaction (CSAT)
The Princeton Review Customer Satisfaction (CSAT) Score
100 / 100
The Princeton Review has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Princeton Review Customer Service
4/5
The Princeton Review has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About The Princeton Review's Customer Service
Address
111 Speen Street, Framingham, MA
Website
http://www.princetonreview.com
Phone Number
508-663-5050
The Princeton Review as an Employer
3.8/5
The Princeton Review has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
The Princeton Review scored a 50 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of The Princeton Review would recommend the brand to a friend. ENPS measures how likely The Princeton Review employees would recommend working at The Princeton Review to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
