20
NPS
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The Raymond Corporation
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About The Raymond Corporation's Brand
Subsidiary of Toyota Industries Corp. focused on electric forklifts in North America.
Brand at a Glance
63%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
The Raymond Corporation NPS
The Raymond Corporation's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether The Raymond Corporation's customers would recommend using the product based on a scale of -100 to 100.
The Raymond Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
The Raymond Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jul 2020 100 | Jul 2020 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Oct 2023 80 | Oct 2023 | 80 |
Nov 2023 49 | Nov 2023 | 49 |
Feb 2024 43 | Feb 2024 | 43 |
Mar 2024 50 | Mar 2024 | 50 |
Sep 2024 33 | Sep 2024 | 33 |
Jan 2025 20 | Jan 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Raymond Corporation Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of The Raymond Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Raymond Corporation Product Quality
4/5
The Raymond Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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The Raymond Corporation Product Information
The Raymond Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.raymondcorp.com/
- Company Size
- 1,001-5,000 Employees
The Raymond Corporation Pricing
The Raymond Corporation ROI & Value For Money
3.6/5
The Raymond Corporation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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The Raymond Corporation Customer Satisfaction (CSAT)
The Raymond Corporation Customer Satisfaction (CSAT) Score
80 / 100
The Raymond Corporation has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Raymond Corporation Customer Service
3.8/5
The Raymond Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About The Raymond Corporation's Customer Service
Address
20 South Canal Street, Greene, NY 13778-0130
Website
https://www.raymondcorp.com/
Phone Number
(607) 656-9005
The Raymond Corporation as an Employer
4.3/5
The Raymond Corporation has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
The Raymond Corporation scored a 20 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of The Raymond Corporation would recommend the brand to a friend. ENPS measures how likely The Raymond Corporation employees would recommend working at The Raymond Corporation to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
