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NPS
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The RMR Group
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About The RMR Group's Brand
The RMR Group is an alternative asset management company.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
The RMR Group NPS
The RMR Group's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether The RMR Group's customers would recommend using the product based on a scale of -100 to 100.
The RMR Group Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
The RMR Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Nov 2021 -50 | Nov 2021 | -50 |
Apr 2022 -66 | Apr 2022 | -66 |
Aug 2022 -25 | Aug 2022 | -25 |
Jul 2023 17 | Jul 2023 | 17 |
Aug 2023 29 | Aug 2023 | 29 |
Mar 2024 13 | Mar 2024 | 13 |
Aug 2024 0 | Aug 2024 | 0 |
Jan 2025 -10 | Jan 2025 | -10 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The RMR Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of The RMR Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The RMR Group Product Quality
3.6/5
The RMR Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock The RMR Group's overall Product Quality score rated by its users and customers.
The RMR Group Product Information
The RMR Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.rmrgroup.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Real Estate
The RMR Group Pricing
The RMR Group ROI & Value For Money
3.6/5
The RMR Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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The RMR Group Customer Satisfaction (CSAT)
The RMR Group Customer Satisfaction (CSAT) Score
83 / 100
The RMR Group has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The RMR Group Customer Service
3.5/5
The RMR Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About The RMR Group's Customer Service
Address
Two Newton Place, 255 Washington Street, Newton, MA
Website
http://www.rmrgroup.com/
Phone Number
(617)796-8390
The RMR Group as an Employer
2.9/5
The RMR Group has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
The RMR Group scored a 0 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of The RMR Group would recommend the brand to a friend. ENPS measures how likely The RMR Group employees would recommend working at The RMR Group to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
