-100
NPS
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The Roomplace
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About The Roomplace's Brand
For over a century, The RoomPlace Furniture and Mattress stores have made its mission helping Illinois, Indiana, and Wisconsin residents design the homes of their dreams. Our roots date back to 1912, when Sam Berman founded Harlem Furniture, bringing furniture directly to customers doors in Chicago. Now, with over 27 locations, The RoomPlace serves a much wider base of furniture shoppers, but with the same commitment to meeting personalized tastes. Over the course of these hundred odd years, we have remained a family-owned and community-oriented business, delivering to our customers exquisite furniture at affordable prices. Aside from offering outstanding value and service, The RoomPlace has set itself apart by bringing collections of furnishings and mattresses that you simply won’t find anywhere else. We cater to the unique and eclectic tastes of our customer base, and pride ourselves in being able to offer furnishings to suit all tastes. With the continued support of our customers,
Brand at a Glance
59%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
The Roomplace NPS
The Roomplace's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Roomplace's customers would recommend using the product based on a scale of -100 to 100.
The Roomplace Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Roomplace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Roomplace Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of The Roomplace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Roomplace Product Quality
1.5/5
The Roomplace has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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The Roomplace Product Information
The Roomplace’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.theroomplace.com
- Company Size
- 501-1,000 Employees
Industry
Retail
The Roomplace Pricing
The Roomplace ROI & Value For Money
2/5
The Roomplace has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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The Roomplace Customer Satisfaction (CSAT)
The Roomplace Customer Satisfaction (CSAT) Score
17 / 100
The Roomplace has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Roomplace Customer Service
1.7/5
The Roomplace has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About The Roomplace's Customer Service
Address
1000-46 Rohlwing Road, Lombard, IL 60148
Website
https://www.theroomplace.com
Phone Number
630.261.1600
The Roomplace's Social Links
The Roomplace as an Employer
4.7/5
The Roomplace has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Roomplace scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of The Roomplace would recommend the brand to a friend. ENPS measures how likely The Roomplace employees would recommend working at The Roomplace to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
