-88
NPS
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The Shade Store
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About The Shade Store's Brand
We strive to make the process of ordering custom window treatments easy and affordable.
Brand at a Glance
45%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Shade Store NPS
The Shade Store's Net Promoter Score (NPS) is a -88 with 6% Promoters, 0% Passives, and 94% Detractors. Net Promoter Score tracks whether The Shade Store's customers would recommend using the product based on a scale of -100 to 100.
The Shade Store Overall NPS
| 6% | Promoters |
|---|---|
| 0% | Passives |
| 94% | Detractors |
The Shade Store NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -69 | Sep 2024 | -69 |
Nov 2024 -71 | Nov 2024 | -71 |
Dec 2024 -79 | Dec 2024 | -79 |
Feb 2025 -81 | Feb 2025 | -81 |
Mar 2025 -81 | Mar 2025 | -81 |
Apr 2025 -83 | Apr 2025 | -83 |
Jul 2025 -84 | Jul 2025 | -84 |
Sep 2025 -87 | Sep 2025 | -87 |
Oct 2025 -87 | Oct 2025 | -87 |
Nov 2025 -87 | Nov 2025 | -87 |
Dec 2025 -89 | Dec 2025 | -89 |
Jan 2026 -89 | Jan 2026 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Shade Store NPS by Gender
The Shade Store's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
The Shade Store's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
The Shade Store's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
The Shade Store NPS by Ethnicity
The Shade Store's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
The Shade Store NPS by Age
The Shade Store's NPS was rated -100 points by customers ages 56-60 and customers ages 66+ on Comparably.
The Shade Store NPS by Usage
The Shade Store's NPS was rated -100 points by customers who have used The Shade Store's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
The Shade Store Customer Reviews
Out of the 2 The Shade Store customer reviews 0 were positive and 2 were constructive. The Shade Store customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
The Shade Store Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of The Shade Store users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Shade Store Customer Loyalty Score by Gender
Male customers rated The Shade Store's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Shade Store.
Male
43%
Yes
Female
35%
Yes
The Shade Store Customer Loyalty Score by Ethnicity
The Shade Store's Customer Loyalty score was rated 44% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Shade Store.
44
out of 100
Caucasian
The Shade Store Customer Loyalty Score by Age
The Shade Store's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Shade Store.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 25% | 56-60 | 25% |
66+ 37% | 66+ | 37% |
The Shade Store Customer Loyalty Score by Usage
The Shade Store's Customer Loyalty score was rated 18% by customers who have used The Shade Store's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Shade Store Product Quality
1.5/5
The Shade Store has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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The Shade Store Product Information
The Shade Store’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Quick Insights into The Shade Store Product Quality
The Shade Store's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked The Shade Store's Product Quality.
Ranked The Shade Store Product Quality the Highest
Ranked The Shade Store Product Quality the Lowest
The Shade Store Product Quality Score by Gender
Male customers rated The Shade Store's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Shade Store.
Male
1.6/5
Female
1.5/5
The Shade Store Product Quality Score by Ethnicity
The Shade Store's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Shade Store.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The Shade Store Product Quality Score by Age
The Shade Store's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Shade Store.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
The Shade Store Product Quality Score by Usage
The Shade Store's Product Quality score was rated 1.5 stars by customers who have used The Shade Store's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Shade Store Pricing
The Shade Store ROI & Value For Money
1.5/5
The Shade Store has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Shade Store's overall ROI score rated by its users and customers.
Quick Insights into The Shade Store ROI
The Shade Store's ROI score was rated highest by customers ages 56-60, and rated lowest by Male customers.
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Ranked The Shade Store ROI the Highest
Ranked The Shade Store ROI the Lowest
The Shade Store ROI Score by Gender
The Shade Store's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Shade Store.
Male
1.5/5
Female
1.5/5
The Shade Store ROI Score by Ethnicity
The Shade Store's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Shade Store.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The Shade Store ROI Score by Age
The Shade Store's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Shade Store.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
The Shade Store ROI Score by Usage
The Shade Store's ROI score was rated 1.5 stars by customers who have used The Shade Store's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Shade Store Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Shade Store Customer Satisfaction
The Shade Store's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked The Shade Store's Customer Satisfaction.
Ranked The Shade Store Customer Satisfaction the Highest
Ranked The Shade Store Customer Satisfaction the Lowest
The Shade Store Customer Satisfaction Score by Gender
The Shade Store's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Shade Store.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 91% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
The Shade Store Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Shade Store's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Shade Store.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
94%
The Shade Store Customer Satisfaction Score by Age
The Shade Store's Customer Satisfaction score was rated 0 points by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Shade Store.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 66+ | 0% |
The Shade Store Customer Satisfaction Score by Usage
The Shade Store's Customer Satisfaction score was rated 0 points by customers who have used The Shade Store's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Shade Store Customer Service
1.5/5
The Shade Store has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Shade Store's overall Customer Service score rated by its users and customers.
About The Shade Store's Customer Service
Address
21 Abendroth Avenue, Port Chester, NY
Website
https://www.theshadestore.com/
Phone Number
800-754-1455
Quick Insights into The Shade Store Customer Service
The Shade Store's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked The Shade Store's Customer Service score.
Ranked The Shade Store Customer Service the Highest
Ranked The Shade Store Customer Service the Lowest
The Shade Store Customer Service Score by Gender
The Shade Store's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Shade Store.
Male
1.5/5
Female
1.5/5
The Shade Store Customer Service Score by Ethnicity
The Shade Store's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Shade Store.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
The Shade Store Customer Service Score by Age
The Shade Store's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Shade Store.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
The Shade Store Customer Service Score by Usage
The Shade Store's Customer Service score was rated 1.5 stars by customers who have used The Shade Store's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Shade Store as an Employer
Consumer vs. Employees
The Shade Store scored a -88 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of The Shade Store would recommend the brand to a friend. ENPS measures how likely The Shade Store employees would recommend working at The Shade Store to a friend.
Net Promoter Score
-88
NPS Score
| 6% | Promoters |
|---|---|
| 0% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
