-100
NPS
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The Sharper Image
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About The Sharper Image's Brand
The Sharper Image is an e-commerce platform that provides its consumers with home electronics, air purifiers, and other lifestyle products.
Brand at a Glance
60%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
The Sharper Image NPS
The Sharper Image's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Sharper Image's customers would recommend using the product based on a scale of -100 to 100.
The Sharper Image Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Sharper Image NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Sharper Image Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of The Sharper Image users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Sharper Image Product Quality
2/5
The Sharper Image has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Sharper Image's overall Product Quality score rated by its users and customers.
The Sharper Image Product Information
The Sharper Image’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.sharperimage.com/
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
The Sharper Image Pricing
The Sharper Image ROI & Value For Money
1.9/5
The Sharper Image has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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The Sharper Image Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Sharper Image Customer Service
1.9/5
The Sharper Image has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock The Sharper Image's overall Customer Service score rated by its users and customers.
About The Sharper Image's Customer Service
Address
Detroit, MI
Website
http://www.sharperimage.com/
Phone Number
(877) 714-7444
Consumer vs. Employees
The Sharper Image scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of The Sharper Image would recommend the brand to a friend. ENPS measures how likely The Sharper Image employees would recommend working at The Sharper Image to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
