28
NPS
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The Siegfried Group
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About The Siegfried Group's Brand
Professional Service Partner
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
The Siegfried Group NPS
The Siegfried Group's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether The Siegfried Group's customers would recommend using the product based on a scale of -100 to 100.
The Siegfried Group Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
The Siegfried Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2022 33 | May 2022 | 33 |
Aug 2022 25 | Aug 2022 | 25 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 17 | May 2023 | 17 |
Feb 2025 29 | Feb 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Siegfried Group Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of The Siegfried Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Siegfried Group Product Quality
3.7/5
The Siegfried Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The Siegfried Group's overall Product Quality score rated by its users and customers.
The Siegfried Group Product Information
The Siegfried Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
The Siegfried Group Pricing
The Siegfried Group ROI & Value For Money
4/5
The Siegfried Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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The Siegfried Group Customer Satisfaction (CSAT)
The Siegfried Group Customer Satisfaction (CSAT) Score
75 / 100
The Siegfried Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Siegfried Group Customer Service
3.7/5
The Siegfried Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About The Siegfried Group's Customer Service
Address
1201 Market Street Suite 700, Wilmington, DE 19801
Website
http://www.siegfriedgroup.com/home.php
Phone Number
302-984-1800
The Siegfried Group as an Employer
3.9/5
The Siegfried Group has a 3.9/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of The Siegfried Group
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Siegfried Group scored a 28 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of The Siegfried Group would recommend the brand to a friend. ENPS measures how likely The Siegfried Group employees would recommend working at The Siegfried Group to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
