-25
NPS
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The Spark
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About The Spark's Brand
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3.3/5
Customer Service
The Spark NPS
The Spark's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether The Spark's customers would recommend using the product based on a scale of -100 to 100.
The Spark Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
The Spark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Nov 2020 0 | Nov 2020 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 -25 | May 2022 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Spark Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of The Spark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Spark Product Quality
3.5/5
The Spark has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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The Spark Product Information
The Spark’s product quality score is a 3.5 out of 5 as rated by its users and customers.
The Spark Pricing
The Spark ROI & Value For Money
2.9/5
The Spark has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock The Spark's overall ROI score rated by its users and customers.
The Spark Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Spark Customer Service
3.3/5
The Spark has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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The Spark as an Employer
3.9/5
The Spark has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The Spark scored a -25 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of The Spark would recommend the brand to a friend. ENPS measures how likely The Spark employees would recommend working at The Spark to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
