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NPS
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Brand Page
The St. Joe Company
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About The St. Joe Company's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
4.5/5
Customer Service
The St. Joe Company NPS
The St. Joe Company's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether The St. Joe Company's customers would recommend using the product based on a scale of -100 to 100.
The St. Joe Company Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
The St. Joe Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The St. Joe Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The St. Joe Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The St. Joe Company Product Quality
4/5
The St. Joe Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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The St. Joe Company Product Information
The St. Joe Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.joe.com
The St. Joe Company Pricing
The St. Joe Company ROI & Value For Money
2/5
The St. Joe Company has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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The St. Joe Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The St. Joe Company Customer Service
4.5/5
The St. Joe Company has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About The St. Joe Company's Customer Service
Website
http://www.joe.com
