34
NPS
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The Supreme Industries
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About The Supreme Industries' Brand
Manufacturer and seller of plastic products. The company offers molded plastic furniture products including office and garden furniture, chairs, tables, trolleys, centre tables, dining tables, stools, racks and baby chairs. The company also offers XF films and products comprising multilayered cross laminated films and U.V. stabilized plastic films. The company also offers plastic piping products like PVC pipes, injection molded and handmade fittings, co-polymer pipes and fittings.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.7/5
Customer Service
The Supreme Industries NPS
The Supreme Industries's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether The Supreme Industries's customers would recommend using the product based on a scale of -100 to 100.
The Supreme Industries Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
The Supreme Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Supreme Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Supreme Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Supreme Industries Product Quality
5/5
The Supreme Industries has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Supreme Industries' overall Product Quality score rated by its users and customers.
The Supreme Industries Product Information
The Supreme Industries’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.supreme.co.in
- Company Size
- 1,001-5,000 Employees
The Supreme Industries Pricing
The Supreme Industries ROI & Value For Money
5/5
The Supreme Industries has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Supreme Industries' overall ROI score rated by its users and customers.
The Supreme Industries Customer Satisfaction (CSAT)
The Supreme Industries Customer Satisfaction (CSAT) Score
100 / 100
The Supreme Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Supreme Industries Customer Service
4.7/5
The Supreme Industries has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock The Supreme Industries' overall Customer Service score rated by its users and customers.
About The Supreme Industries's Customer Service
Address
1161 & 1162 Solitaire Corporate Park, Mumbai, 400093
Website
www.supreme.co.in
Phone Number
7
