15
NPS
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The Topps Company
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About The Topps Company's Brand
The Topps Company provides baseball, football, hockey, entertainment, and pop culture products.
Brand at a Glance
77%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
The Topps Company NPS
The Topps Company's Net Promoter Score (NPS) is a 15 with 55% Promoters, 5% Passives, and 40% Detractors. Net Promoter Score tracks whether The Topps Company's customers would recommend using the product based on a scale of -100 to 100.
The Topps Company Overall NPS
| 55% | Promoters |
|---|---|
| 5% | Passives |
| 40% | Detractors |
The Topps Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 28 | Aug 2024 | 28 |
Sep 2024 24 | Sep 2024 | 24 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 23 | Dec 2024 | 23 |
Jan 2025 27 | Jan 2025 | 27 |
Feb 2025 25 | Feb 2025 | 25 |
Jul 2025 21 | Jul 2025 | 21 |
Aug 2025 18 | Aug 2025 | 18 |
Sep 2025 16 | Sep 2025 | 16 |
Nov 2025 14 | Nov 2025 | 14 |
Dec 2025 14 | Dec 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Topps Company NPS by Gender
The Topps Company's NPS was rated 0 by Male customers on Comparably.
Male
0
The Topps Company's NPS was rated by Male customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Female
N/A
The Topps Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Topps Company NPS by Ethnicity
The Topps Company's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -34 | Other | -34 |
The Topps Company NPS by Age
The Topps Company's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
The Topps Company NPS by Usage
The Topps Company's NPS was rated -6 points by customers who have used The Topps Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -6 | Over 10 Years | -6 |
The Topps Company Customer Reviews
Out of the 7 The Topps Company customer reviews 4 were positive and 3 were constructive. The Topps Company customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The Topps Company Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of The Topps Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Topps Company Customer Loyalty Score by Gender
The Topps Company's Customer Loyalty score was rated 80 by Male customers on Comparably.
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Male
80%
Yes
Female
N/A
Yes
The Topps Company Customer Loyalty Score by Ethnicity
The Topps Company's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Topps Company.
87
out of 100
Caucasian
100
out of 100
Other
The Topps Company Customer Loyalty Score by Age
The Topps Company's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
The Topps Company Customer Loyalty Score by Usage
The Topps Company's Customer Loyalty score was rated 84% by customers who have used The Topps Company's products/services for Over 10 Years.
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The Topps Company Customer Loyalty Score by Industry
The Topps Company's Customer Loyalty score was rated 100% by both Construction and Manufacturing and Machinery industry customers.
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The Topps Company Product Quality
3/5
The Topps Company has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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The Topps Company Product Information
The Topps Company’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated The Topps Company's product the highest. Reviewers from the Construction industry rated The Topps Company the lowest at 2.6.
- Website
- http://www.topps.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Sports & Entertainment
Quick Insights into The Topps Company Product Quality
The Topps Company's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by Other customers.
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Ranked The Topps Company Product Quality the Highest
Ranked The Topps Company Product Quality the Lowest
The Topps Company Product Quality Score by Gender
The Topps Company's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
The Topps Company Product Quality Score by Ethnicity
The Topps Company's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Topps Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.3 | Other | 2.3 |
The Topps Company Product Quality Score by Age
The Topps Company's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Topps Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.5 | 46-50 | 3.5 |
56-60 3.5 | 56-60 | 3.5 |
66+ 2.3 | 66+ | 2.3 |
The Topps Company Product Quality Score by Usage
The Topps Company's Product Quality score was rated 2.9 stars by customers who have used The Topps Company's products/services for Over 10 Years.
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The Topps Company Product Quality Score by Industry
The Topps Company's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Construction industry customers.
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The Topps Company Pricing
The Topps Company ROI & Value For Money
2.6/5
The Topps Company has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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The Topps Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Construction industry think that they had the lowest ROI from The Topps Company.
Quick Insights into The Topps Company ROI
The Topps Company's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 18-25.
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Ranked The Topps Company ROI the Highest
Ranked The Topps Company ROI the Lowest
The Topps Company ROI Score by Gender
The Topps Company's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
The Topps Company ROI Score by Ethnicity
The Topps Company's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Topps Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2 | Other | 2 |
The Topps Company ROI Score by Age
The Topps Company's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Topps Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.2 | 46-50 | 2.2 |
56-60 3.5 | 56-60 | 3.5 |
66+ 2 | 66+ | 2 |
The Topps Company ROI Score by Usage
The Topps Company's ROI score was rated 2.7 stars by customers who have used The Topps Company's products/services for Over 10 Years.
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The Topps Company ROI Score by Industry
The Topps Company's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Construction industry customers.
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The Topps Company Customer Satisfaction (CSAT)
The Topps Company Customer Satisfaction (CSAT) Score
48 / 100
The Topps Company has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
17%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Topps Company Customer Satisfaction
The Topps Company's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked The Topps Company Customer Satisfaction the Highest
Ranked The Topps Company Customer Satisfaction the Lowest
The Topps Company Customer Satisfaction Score by Gender
The Topps Company's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 44% |
The Topps Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Topps Company's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
42%
CSAT according to Other
The Topps Company's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
The Topps Company Customer Satisfaction Score by Age
The Topps Company's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Topps Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 66+ | 33% |
The Topps Company Customer Satisfaction Score by Usage
The Topps Company's Customer Satisfaction score was rated 47 points by customers who have used The Topps Company's products/services for Over 10 Years.
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The Topps Company Customer Satisfaction Score by Industry
The Topps Company's Customer Satisfaction score was rated 33 points by Construction industry customers.
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"title": "The Topps Company Customer Satisfaction Score by Industry",
"text": "The Topps Company's Customer Satisfaction score was rated 33 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "The Topps Company's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
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}The Topps Company Customer Service
2.6/5
The Topps Company has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About The Topps Company's Customer Service
Address
Hartville, MO
Website
http://www.topps.com/
Phone Number
+1 (800) 489-9149
Quick Insights into The Topps Company Customer Service
The Topps Company's Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Construction industry.
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Ranked The Topps Company Customer Service the Highest
Ranked The Topps Company Customer Service the Lowest
The Topps Company Customer Service Score by Gender
The Topps Company's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Topps Company.
Male
2.5/5
Female
N/A
The Topps Company Customer Service Score by Ethnicity
The Topps Company's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Topps Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 2.6 | Other | 2.6 |
The Topps Company Customer Service Score by Age
The Topps Company's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Topps Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.6 | 46-50 | 2.6 |
56-60 3.5 | 56-60 | 3.5 |
66+ 1.8 | 66+ | 1.8 |
The Topps Company Customer Service Score by Usage
The Topps Company's Customer Service score was rated 2.5 stars by customers who have used The Topps Company's products/services for Over 10 Years.
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The Topps Company Customer Service Score by Industry
The Topps Company's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Construction industry customers.
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The Topps Company as an Employer
2.9/5
The Topps Company has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
The Topps Company scored a 15 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of The Topps Company would recommend the brand to a friend. ENPS measures how likely The Topps Company employees would recommend working at The Topps Company to a friend.
Net Promoter Score
15
NPS Score
| 55% | Promoters |
|---|---|
| 5% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
