21
NPS
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The Williams Companies
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About The Williams Companies' Brand
Brand at a Glance
66%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
The Williams Companies NPS
The Williams Companies's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether The Williams Companies's customers would recommend using the product based on a scale of -100 to 100.
The Williams Companies Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
The Williams Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 33 | Feb 2022 | 33 |
Jun 2022 25 | Jun 2022 | 25 |
Sep 2022 20 | Sep 2022 | 20 |
Dec 2022 34 | Dec 2022 | 34 |
Jan 2023 13 | Jan 2023 | 13 |
Sep 2023 25 | Sep 2023 | 25 |
Dec 2023 33 | Dec 2023 | 33 |
Apr 2024 40 | Apr 2024 | 40 |
Jun 2024 45 | Jun 2024 | 45 |
Aug 2024 33 | Aug 2024 | 33 |
Nov 2024 22 | Nov 2024 | 22 |
Jan 2026 22 | Jan 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Williams Companies Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of The Williams Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Williams Companies Product Quality
3.4/5
The Williams Companies has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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The Williams Companies Product Information
The Williams Companies’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.williams.com
The Williams Companies Pricing
The Williams Companies ROI & Value For Money
3.4/5
The Williams Companies has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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The Williams Companies Customer Satisfaction (CSAT)
The Williams Companies Customer Satisfaction (CSAT) Score
75 / 100
The Williams Companies has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Williams Companies Customer Service
3/5
The Williams Companies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About The Williams Companies's Customer Service
Website
http://www.williams.com
The Williams Companies as an Employer
3.0/5
The Williams Companies has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of The Williams Companies
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Williams Companies scored a 21 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of The Williams Companies would recommend the brand to a friend. ENPS measures how likely The Williams Companies employees would recommend working at The Williams Companies to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 40% | Promoters |
|---|---|
| 8% | Passive |
| 52% | Detractors |
