-52
NPS
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The Black Tux
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About The Black Tux's Brand
The Black Tux is a tuxedo and suit rental service.
Brand at a Glance
47%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
The Black Tux NPS
The Black Tux's Net Promoter Score (NPS) is a -52 with 21% Promoters, 6% Passives, and 73% Detractors. Net Promoter Score tracks whether The Black Tux's customers would recommend using the product based on a scale of -100 to 100.
The Black Tux Overall NPS
| 21% | Promoters |
|---|---|
| 6% | Passives |
| 73% | Detractors |
The Black Tux NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -55 | Jun 2024 | -55 |
Jul 2024 -53 | Jul 2024 | -53 |
Aug 2024 -53 | Aug 2024 | -53 |
Dec 2024 -53 | Dec 2024 | -53 |
Feb 2025 -53 | Feb 2025 | -53 |
Apr 2025 -54 | Apr 2025 | -54 |
May 2025 -55 | May 2025 | -55 |
Jun 2025 -53 | Jun 2025 | -53 |
Jul 2025 -55 | Jul 2025 | -55 |
Aug 2025 -55 | Aug 2025 | -55 |
Sep 2025 -53 | Sep 2025 | -53 |
Dec 2025 -51 | Dec 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Black Tux NPS by Gender
Male customers rated The Black Tux's NPS 4 points higher than Female customers.
Male
-80
The Black Tux's NPS was rated -80 by Male customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Female
-84
The Black Tux's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
The Black Tux NPS by Ethnicity
The Black Tux's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Other -100 | Other | -100 |
The Black Tux NPS by Age
The Black Tux's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
The Black Tux NPS by Usage
The Black Tux's NPS was rated the highest by customers who have used The Black Tux's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -78 | 1 to 2 Years | -78 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
The Black Tux Customer Reviews
Out of the 2 The Black Tux customer reviews 0 were positive and 2 were constructive. The Black Tux customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
The Black Tux Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of The Black Tux users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Black Tux Customer Loyalty Score by Gender
Female customers rated The Black Tux's Customer Loyalty score 19% higher than Male customers.
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Male
46%
Yes
Female
65%
Yes
The Black Tux Customer Loyalty Score by Ethnicity
The Black Tux's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Black Tux.
50
out of 100
Caucasian
60
out of 100
Other
The Black Tux Customer Loyalty Score by Age
The Black Tux's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 28% | 31-35 | 28% |
36-40 55% | 36-40 | 55% |
56-60 82% | 56-60 | 82% |
61-65 46% | 61-65 | 46% |
The Black Tux Customer Loyalty Score by Usage
The Black Tux's Customer Loyalty score was rated the highest by customers who have used The Black Tux's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Black Tux Customer Loyalty Score by Industry
The Black Tux's Customer Loyalty score was rated 44% by Tech industry customers.
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The Black Tux Product Quality
1.8/5
The Black Tux has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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The Black Tux Product Information
The Black Tux’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated The Black Tux's product the highest.
- Website
- http://theblacktux.com
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Real Estate
SaaS
Travel
Quick Insights into The Black Tux Product Quality
The Black Tux's Product Quality score was rated highest by customers who have used The Black Tux's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked The Black Tux Product Quality the Highest
Ranked The Black Tux Product Quality the Lowest
The Black Tux Product Quality Score by Gender
The Black Tux's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Black Tux.
Male
1.5/5
Female
1.5/5
The Black Tux Product Quality Score by Ethnicity
The Black Tux's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Black Tux.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
The Black Tux Product Quality Score by Age
The Black Tux's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Black Tux.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.6 | 31-35 | 1.6 |
36-40 2 | 36-40 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
The Black Tux Product Quality Score by Usage
The Black Tux's Product Quality score was rated the highest by customers who have used The Black Tux's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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The Black Tux Product Quality Score by Industry
The Black Tux's Product Quality score was rated 1.5 stars by Tech industry customers.
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The Black Tux Pricing
The Black Tux ROI & Value For Money
1.7/5
The Black Tux has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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The Black Tux Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into The Black Tux ROI
The Black Tux's ROI score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked The Black Tux ROI the Highest
Ranked The Black Tux ROI the Lowest
The Black Tux ROI Score by Gender
The Black Tux's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Black Tux.
Male
1.5/5
Female
1.5/5
The Black Tux ROI Score by Ethnicity
The Black Tux's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Black Tux.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
The Black Tux ROI Score by Age
The Black Tux's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Black Tux.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.2 | 36-40 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
The Black Tux ROI Score by Usage
The Black Tux's ROI score was rated the highest by customers who have used The Black Tux's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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The Black Tux ROI Score by Industry
The Black Tux's ROI score was rated 1.5 stars by Tech industry customers.
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The Black Tux Customer Satisfaction (CSAT)
The Black Tux Customer Satisfaction (CSAT) Score
45 / 100
The Black Tux has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
8%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Black Tux Customer Satisfaction
The Black Tux's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked The Black Tux Customer Satisfaction the Highest
Ranked The Black Tux Customer Satisfaction the Lowest
The Black Tux Customer Satisfaction Score by Gender
Female customers rated The Black Tux's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Black Tux.
19 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 69% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 63% |
The Black Tux Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Black Tux's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
25%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
63%
CSAT according to Other
The Black Tux's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Black Tux.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
71%
The Black Tux Customer Satisfaction Score by Age
The Black Tux's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Black Tux.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 36-40 | 40% |
The Black Tux Customer Satisfaction Score by Usage
The Black Tux's Customer Satisfaction score was rated the highest by customers who have used The Black Tux's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Black Tux Customer Satisfaction Score by Industry
The Black Tux's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "The Black Tux Customer Satisfaction Score by Industry",
"text": "The Black Tux's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "The Black Tux's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}The Black Tux Customer Service
1.5/5
The Black Tux has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Black Tux's overall Customer Service score rated by its users and customers.
About The Black Tux's Customer Service
Address
501 Broadway, Santa Monica, CA 90401
Website
http://theblacktux.com
Phone Number
+1-888-717-1588
The Black Tux's Social Links
Quick Insights into The Black Tux Customer Service
The Black Tux's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked The Black Tux's Customer Service score.
Ranked The Black Tux Customer Service the Highest
Ranked The Black Tux Customer Service the Lowest
The Black Tux Customer Service Score by Gender
The Black Tux's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Black Tux.
Male
1.5/5
Female
1.5/5
The Black Tux Customer Service Score by Ethnicity
The Black Tux's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Black Tux.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
The Black Tux Customer Service Score by Age
The Black Tux's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Black Tux.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
The Black Tux Customer Service Score by Usage
The Black Tux's Customer Service score was rated 1.5 stars by customers who have used The Black Tux's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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The Black Tux Customer Service Score by Industry
The Black Tux's Customer Service score was rated 1.5 stars by Tech industry customers.
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The Black Tux as an Employer
3.6/5
The Black Tux has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
The Black Tux scored a -52 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of The Black Tux would recommend the brand to a friend. ENPS measures how likely The Black Tux employees would recommend working at The Black Tux to a friend.
Net Promoter Score
-52
NPS Score
| 21% | Promoters |
|---|---|
| 6% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 47% | Promoters |
|---|---|
| 30% | Passive |
| 23% | Detractors |
