-55
NPS
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TheMathCompany
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About TheMathCompany's Brand
TheMathCompany or MathCo® is a global Enterprise AI and Analytics company, trusted for data-driven decision-making by some of the largest organizations across industries. Founded in 2016, MathCo builds custom data products through its innovative hybrid model and transfers the ownership of intellectual properties to its clients. NucliOS, MathCo’s proprietary platform with pre-built workflows and reusable plug-and-play modules, enables the vision of connected intelligence at a lower TCO. MathCo’s full-stack team provides a holistic range of services spanning strategy, advanced analytics, data engineering and governance, MLOps, GenAI, data visualization, and adoption advisory services. MathCo’s numerous accolades include recognitions in Gartner’s Magic Quadrant for D&A Providers, Everest Group’s Peak Matrix Assessment, and being listed as a Great Place to Work. To know more about how MathCo supports organizations to own and activate intelligence, click here - https://mathco.com/
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
TheMathCompany NPS
TheMathCompany's Net Promoter Score (NPS) is a -55 with 9% Promoters, 27% Passives, and 64% Detractors. Net Promoter Score tracks whether TheMathCompany's customers would recommend using the product based on a scale of -100 to 100.
TheMathCompany Overall NPS
| 9% | Promoters |
|---|---|
| 27% | Passives |
| 64% | Detractors |
TheMathCompany NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Aug 2022 -60 | Aug 2022 | -60 |
Sep 2022 -66 | Sep 2022 | -66 |
Jun 2023 -71 | Jun 2023 | -71 |
Sep 2023 -77 | Sep 2023 | -77 |
Jul 2024 -70 | Jul 2024 | -70 |
Jan 2026 -54 | Jan 2026 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TheMathCompany Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of TheMathCompany users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TheMathCompany Product Quality
3.4/5
TheMathCompany has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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TheMathCompany Product Information
TheMathCompany’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://mathco.com/
- Company Size
- 51-200 Employees
Industry
Consulting
TheMathCompany Pricing
TheMathCompany ROI & Value For Money
3.6/5
TheMathCompany has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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TheMathCompany Customer Satisfaction (CSAT)
TheMathCompany Customer Satisfaction (CSAT) Score
70 / 100
TheMathCompany has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TheMathCompany Customer Service
3.8/5
TheMathCompany has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About TheMathCompany's Customer Service
Address
TheMathCompany Inc, 306W Erie St, Suite 300,, Chicago, IL 60654
Website
https://mathco.com/
TheMathCompany's Social Links
TheMathCompany as an Employer
3.2/5
TheMathCompany has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
TheMathCompany scored a -55 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TheMathCompany would recommend the brand to a friend. ENPS measures how likely TheMathCompany employees would recommend working at TheMathCompany to a friend.
Net Promoter Score
-55
NPS Score
| 9% | Promoters |
|---|---|
| 27% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
