-46
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Therapy Brands
Marketing or Exec? Claim Your Free Account
About Therapy Brands' Brand
Therapy Brands is the leading health-care technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built practice management, data, and billing solutions drive exceptional clinical and financial outcomes. One size does not fit all. We create high-value practice management, clinical, and billing software made by and for therapists. Whether you are a sole practitioner, a group, or an enterprise practice, we offer all-in-one solutions that are easy to use and fast to deploy, and give you back time to spend with your patients.
Brand at a Glance
60%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
1.9/5
Customer Service
Therapy Brands NPS
Therapy Brands's Net Promoter Score (NPS) is a -46 with 27% Promoters, 0% Passives, and 73% Detractors. Net Promoter Score tracks whether Therapy Brands's customers would recommend using the product based on a scale of -100 to 100.
Therapy Brands Overall NPS
| 27% | Promoters |
|---|---|
| 0% | Passives |
| 73% | Detractors |
Therapy Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
Jul 2023 20 | Jul 2023 | 20 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -15 | Oct 2023 | -15 |
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 -11 | Mar 2024 | -11 |
Apr 2024 -27 | Apr 2024 | -27 |
Jul 2024 -33 | Jul 2024 | -33 |
Nov 2024 -39 | Nov 2024 | -39 |
Jan 2025 -43 | Jan 2025 | -43 |
Jul 2025 -47 | Jul 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Therapy Brands NPS by Gender
Therapy Brands's NPS was rated -78 by Female customers on Comparably.
Female
-78
Therapy Brands's NPS was rated -78 by Female customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Male
N/A
Therapy Brands's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Therapy Brands NPS by Ethnicity
Therapy Brands's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Therapy Brands NPS by Age
Therapy Brands's NPS was rated -100 points by customers ages 46-50 on Comparably.
Therapy Brands NPS by Usage
Therapy Brands's NPS was rated -34 points by customers who have used Therapy Brands's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Therapy Brands Customer Reviews
Out of the 4 Therapy Brands customer reviews 1 was positive and 3 were constructive. Therapy Brands customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Therapy Brands Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Therapy Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Therapy Brands Customer Loyalty Score by Gender
Therapy Brands's Customer Loyalty score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Therapy Brands.
Female
60%
Yes
Male
N/A
Yes
Therapy Brands Customer Loyalty Score by Ethnicity
Therapy Brands's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Therapy Brands.
78
out of 100
Caucasian
33
out of 100
Other
Therapy Brands Customer Loyalty Score by Age
Therapy Brands's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Therapy Brands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Therapy Brands Customer Loyalty Score by Usage
Therapy Brands's Customer Loyalty score was rated 70% by customers who have used Therapy Brands's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Therapy Brands Customer Loyalty Score by Industry
Therapy Brands's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Therapy Brands Product Quality
2.4/5
Therapy Brands has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Therapy Brands' overall Product Quality score rated by its users and customers.
Therapy Brands Product Information
Therapy Brands’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Therapy Brands's product the highest.
- Website
- https://therapybrands.com/
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
Analytics
Healthcare
Quick Insights into Therapy Brands Product Quality
Therapy Brands's Product Quality score was rated highest by customers who have used Therapy Brands's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Therapy Brands' Product Quality.
Ranked Therapy Brands Product Quality the Highest
Ranked Therapy Brands Product Quality the Lowest
Therapy Brands Product Quality Score by Gender
Therapy Brands's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Therapy Brands.
Female
1.5/5
Male
N/A
Therapy Brands Product Quality Score by Ethnicity
Therapy Brands's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Therapy Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.1 | Other | 2.1 |
Therapy Brands Product Quality Score by Age
Therapy Brands's Product Quality score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Therapy Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Therapy Brands Product Quality Score by Usage
Therapy Brands's Product Quality score was rated 2.3 stars by customers who have used Therapy Brands's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Therapy Brands Product Quality Score by Industry
Therapy Brands's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Therapy Brands Pricing
Therapy Brands ROI & Value For Money
2.2/5
Therapy Brands has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Therapy Brands' overall ROI score rated by its users and customers.
Therapy Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Therapy Brands ROI
Therapy Brands's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Therapy Brands' ROI score.
Ranked Therapy Brands ROI the Highest
Ranked Therapy Brands ROI the Lowest
Therapy Brands ROI Score by Gender
Therapy Brands's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Therapy Brands.
Female
1.5/5
Male
N/A
Therapy Brands ROI Score by Ethnicity
Therapy Brands's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Therapy Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.1 | Other | 2.1 |
Therapy Brands ROI Score by Age
Therapy Brands's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Therapy Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Therapy Brands ROI Score by Usage
Therapy Brands's ROI score was rated 1.8 stars by customers who have used Therapy Brands's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Therapy Brands ROI Score by Industry
Therapy Brands's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Therapy Brands Customer Satisfaction (CSAT)
Therapy Brands Customer Satisfaction (CSAT) Score
25 / 100
Therapy Brands has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Therapy Brands Customer Satisfaction
Therapy Brands's Customer Satisfaction score was rated highest by customers who have used Therapy Brands's products/services for Less than 1 Year, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Therapy Brands' Customer Satisfaction.
Ranked Therapy Brands Customer Satisfaction the Highest
Ranked Therapy Brands Customer Satisfaction the Lowest
Therapy Brands Customer Satisfaction Score by Gender
Therapy Brands's Customer Satisfaction score was rated 12 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Therapy Brands.
12 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 75% |
Therapy Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Therapy Brands' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Therapy Brands.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
CSAT according to Other
Therapy Brands' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Therapy Brands.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Therapy Brands Customer Satisfaction Score by Age
Therapy Brands's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Therapy Brands.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% |
Therapy Brands Customer Satisfaction Score by Usage
Therapy Brands's Customer Satisfaction score was rated 33 points by customers who have used Therapy Brands's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Therapy Brands Customer Satisfaction Score by Industry
Therapy Brands's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Therapy Brands Customer Satisfaction Score by Industry",
"text": "Therapy Brands's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Therapy Brands's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Therapy Brands Customer Service
1.9/5
Therapy Brands has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Therapy Brands' overall Customer Service score rated by its users and customers.
About Therapy Brands's Customer Service
Address
Birmingham, AL 35203
Website
https://therapybrands.com/
Therapy Brands's Social Links
Quick Insights into Therapy Brands Customer Service
Therapy Brands's Customer Service score was rated highest by customers who have used Therapy Brands's products/services for Less than 1 Year, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Therapy Brands' Customer Service score.
Ranked Therapy Brands Customer Service the Highest
Ranked Therapy Brands Customer Service the Lowest
Therapy Brands Customer Service Score by Gender
Therapy Brands's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Therapy Brands.
Female
1.5/5
Male
N/A
Therapy Brands Customer Service Score by Ethnicity
Therapy Brands's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Therapy Brands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Therapy Brands Customer Service Score by Age
Therapy Brands's Customer Service score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Therapy Brands.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Therapy Brands Customer Service Score by Usage
Therapy Brands's Customer Service score was rated 2.3 stars by customers who have used Therapy Brands's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Therapy Brands Customer Service Score by Industry
Therapy Brands's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Therapy Brands as an Employer
4.6/5
Therapy Brands has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Therapy Brands scored a -46 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Therapy Brands would recommend the brand to a friend. ENPS measures how likely Therapy Brands employees would recommend working at Therapy Brands to a friend.
Net Promoter Score
-46
NPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 68% | Promoters |
|---|---|
| 10% | Passive |
| 22% | Detractors |
