0
NPS
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Thermax
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About Thermax's Brand
Thermax Group is an INR 5516 crore company, providing a range of engineering solutions to the energy and environment sectors.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Thermax NPS
Thermax's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Thermax's customers would recommend using the product based on a scale of -100 to 100.
Thermax Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Thermax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2026 0 | Oct 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thermax Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Thermax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thermax Product Quality
2.5/5
Thermax has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Thermax's overall Product Quality score rated by its users and customers.
Thermax Product Information
Thermax’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.thermaxglobal.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Thermax Pricing
Thermax ROI & Value For Money
4/5
Thermax has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Thermax's overall ROI score rated by its users and customers.
Thermax Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thermax Customer Service
4/5
Thermax has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Thermax's overall Customer Service score rated by its users and customers.
About Thermax's Customer Service
Address
White Pine, MI 411001 India
Website
http://www.thermaxglobal.com
Thermax as an Employer
3.8/5
Thermax has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Thermax scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Thermax would recommend the brand to a friend. ENPS measures how likely Thermax employees would recommend working at Thermax to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
