100
NPS
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Brand Page
Thermon Manufacturing Company
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About Thermon Manufacturing Company's Brand
Thermon provides an international heat tracing services.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Thermon Manufacturing Company NPS
Thermon Manufacturing Company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Thermon Manufacturing Company's customers would recommend using the product based on a scale of -100 to 100.
Thermon Manufacturing Company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Thermon Manufacturing Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 100 | Jul 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thermon Manufacturing Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Thermon Manufacturing Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thermon Manufacturing Company Product Quality
2.5/5
Thermon Manufacturing Company has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Thermon Manufacturing Company's overall Product Quality score rated by its users and customers.
Thermon Manufacturing Company Product Information
Thermon Manufacturing Company’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://thermon.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Thermon Manufacturing Company Pricing
Thermon Manufacturing Company ROI & Value For Money
5/5
Thermon Manufacturing Company has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Thermon Manufacturing Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thermon Manufacturing Company Customer Service
4.5/5
Thermon Manufacturing Company has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Thermon Manufacturing Company's Customer Service
Address
San Marcos, TX
Website
http://thermon.com
Thermon Manufacturing Company as an Employer
2.8/5
Thermon Manufacturing Company has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Thermon Manufacturing Company
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Thermon Manufacturing Company scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Thermon Manufacturing Company would recommend the brand to a friend. ENPS measures how likely Thermon Manufacturing Company employees would recommend working at Thermon Manufacturing Company to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
