-100
NPS
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Third Bridge
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About Third Bridge's Brand
Provider of financial research services intended to deliver the value of their investment opportunities. The company's focus lies in offering deep and unique insights and unbiased market intelligence to the private equity firms, hedge funds and strategy consultants, enabling them to make the best decisions.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Third Bridge NPS
Third Bridge's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Third Bridge's customers would recommend using the product based on a scale of -100 to 100.
Third Bridge Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Third Bridge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Third Bridge Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Third Bridge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Third Bridge Product Quality
1.5/5
Third Bridge has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Third Bridge's overall Product Quality score rated by its users and customers.
Third Bridge Product Information
Third Bridge’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.thirdbridge.com
- Company Size
- 501-1,000 Employees
Third Bridge Pricing
Third Bridge ROI & Value For Money
1.5/5
Third Bridge has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Third Bridge's overall ROI score rated by its users and customers.
Third Bridge Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Third Bridge Customer Service
1.5/5
Third Bridge has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Third Bridge's overall Customer Service score rated by its users and customers.
About Third Bridge's Customer Service
Address
The Steward Building, London, E1 6FQ Bahamas
Website
www.thirdbridge.com
Third Bridge as an Employer
4.6/5
Third Bridge has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Third Bridge scored a -100 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Third Bridge would recommend the brand to a friend. ENPS measures how likely Third Bridge employees would recommend working at Third Bridge to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
