0
NPS
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Thomas Cook Group plc
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About Thomas Cook Group plc's Brand
Thomas Cook Group is the oldest and best known name in leisure travel with a history of innovation that started in 1841.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Thomas Cook Group plc NPS
Thomas Cook Group plc's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Thomas Cook Group plc's customers would recommend using the product based on a scale of -100 to 100.
Thomas Cook Group plc Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Thomas Cook Group plc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thomas Cook Group plc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Thomas Cook Group plc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thomas Cook Group plc Product Quality
4/5
Thomas Cook Group plc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Thomas Cook Group plc's overall Product Quality score rated by its users and customers.
Thomas Cook Group plc Product Information
Thomas Cook Group plc’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.thomascook.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Social
Travel
Thomas Cook Group plc Pricing
Thomas Cook Group plc ROI & Value For Money
3.5/5
Thomas Cook Group plc has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Thomas Cook Group plc Customer Satisfaction (CSAT)
Thomas Cook Group plc Customer Satisfaction (CSAT) Score
100 / 100
Thomas Cook Group plc has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thomas Cook Group plc Customer Service
3.5/5
Thomas Cook Group plc has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Thomas Cook Group plc's Customer Service
Address
Tennessee Ridge, TN
Website
https://www.thomascook.com
