50
NPS
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ThomasARTS
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About ThomasARTS' Brand
Data. Technology. Ideas that never stop. What do you get when it all comes together? Relevant communication that connects with customers and produces results.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
ThomasARTS NPS
ThomasARTS's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether ThomasARTS's customers would recommend using the product based on a scale of -100 to 100.
ThomasARTS Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
ThomasARTS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThomasARTS Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of ThomasARTS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ThomasARTS Product Quality
3.2/5
ThomasARTS has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ThomasARTS' overall Product Quality score rated by its users and customers.
ThomasARTS Product Information
ThomasARTS’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.ThomasARTS.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
ThomasARTS Pricing
ThomasARTS ROI & Value For Money
4.2/5
ThomasARTS has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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ThomasARTS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ThomasARTS Customer Service
4.5/5
ThomasARTS has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ThomasARTS' overall Customer Service score rated by its users and customers.
About ThomasARTS's Customer Service
Address
240 S. 200 W., Farmington, UT 84025
Website
http://www.ThomasARTS.com
Phone Number
877.451.5365
ThomasARTS's Social Links
ThomasARTS as an Employer
4.7/5
ThomasARTS has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ThomasARTS scored a 50 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of ThomasARTS would recommend the brand to a friend. ENPS measures how likely ThomasARTS employees would recommend working at ThomasARTS to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 73% | Promoters |
|---|---|
| 20% | Passive |
| 7% | Detractors |
