-28
NPS
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ThomasNet
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About ThomasNet's Brand
Supplier Sourcing & Product Sourcing
Brand at a Glance
66%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
ThomasNet CMO
ThomasNet NPS
ThomasNet's Net Promoter Score (NPS) is a -28 with 27% Promoters, 18% Passives, and 55% Detractors. Net Promoter Score tracks whether ThomasNet's customers would recommend using the product based on a scale of -100 to 100.
ThomasNet Overall NPS
| 27% | Promoters |
|---|---|
| 18% | Passives |
| 55% | Detractors |
ThomasNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 33 | May 2022 | 33 |
Jun 2022 25 | Jun 2022 | 25 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 -17 | Aug 2022 | -17 |
Oct 2022 -15 | Oct 2022 | -15 |
May 2024 0 | May 2024 | 0 |
Jun 2024 -11 | Jun 2024 | -11 |
Nov 2024 -20 | Nov 2024 | -20 |
May 2025 -27 | May 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThomasNet NPS by Ethnicity
ThomasNet's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
ThomasNet Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of ThomasNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ThomasNet Customer Loyalty Score by Ethnicity
ThomasNet's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ThomasNet.
78
out of 100
Caucasian
ThomasNet Product Quality
2.9/5
ThomasNet has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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ThomasNet Product Information
ThomasNet’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.thomasnet.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Quick Insights into ThomasNet Product Quality
ThomasNet's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ThomasNet's Product Quality.
Ranked ThomasNet Product Quality the Highest
ThomasNet Product Quality Score by Ethnicity
ThomasNet's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ThomasNet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
ThomasNet Pricing
ThomasNet ROI & Value For Money
2.9/5
ThomasNet has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into ThomasNet ROI
ThomasNet's ROI score was rated highest by Caucasian customers.
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Ranked ThomasNet ROI the Highest
ThomasNet ROI Score by Ethnicity
ThomasNet's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ThomasNet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ThomasNet Customer Satisfaction (CSAT)
ThomasNet Customer Satisfaction (CSAT) Score
46 / 100
ThomasNet has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ThomasNet Customer Satisfaction
ThomasNet's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked ThomasNet Customer Satisfaction the Highest
ThomasNet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ThomasNet's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ThomasNet.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
ThomasNet Customer Service
3.2/5
ThomasNet has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ThomasNet's Customer Service
Address
New York City, NY 10001
Website
http://www.thomasnet.com
Phone Number
212-629-2100
ThomasNet's Social Links
Quick Insights into ThomasNet Customer Service
ThomasNet's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ThomasNet's Customer Service score.
Ranked ThomasNet Customer Service the Highest
ThomasNet Customer Service Score by Ethnicity
ThomasNet's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ThomasNet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
ThomasNet as an Employer
2.8/5
ThomasNet has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ThomasNet scored a -28 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of ThomasNet would recommend the brand to a friend. ENPS measures how likely ThomasNet employees would recommend working at ThomasNet to a friend.
Net Promoter Score
-28
NPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
