0
NPS
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Brand Page
Thorn
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About Thorn's Brand
Thorn, digital defenders of children, drives technology innovation to fight the sexual exploitation of children.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
Thorn NPS
Thorn's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Thorn's customers would recommend using the product based on a scale of -100 to 100.
Thorn Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Thorn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thorn Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Thorn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thorn Product Quality
2.5/5
Thorn has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Thorn's overall Product Quality score rated by its users and customers.
Thorn Product Information
Thorn’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://wearethorn.org
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Government & Legal
Thorn Pricing
Thorn ROI & Value For Money
3.5/5
Thorn has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Thorn's overall ROI score rated by its users and customers.
Thorn Customer Satisfaction (CSAT)
Thorn Customer Satisfaction (CSAT) Score
100 / 100
Thorn has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thorn Customer Service
3/5
Thorn has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Thorn's overall Customer Service score rated by its users and customers.
About Thorn's Customer Service
Address
San Francisco, CA
Website
http://wearethorn.org
Thorn as an Employer
3.4/5
Thorn has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Thorn scored a 0 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Thorn would recommend the brand to a friend. ENPS measures how likely Thorn employees would recommend working at Thorn to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
