54
NPS
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Brand Page
Thought Industries
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About Thought Industries' Brand
Thought Industries' cloud-based Online Learning Platform helps deliver education, training and information for B2B and B2C organizations.
Brand at a Glance
4.4/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Thought Industries NPS
Thought Industries's Net Promoter Score (NPS) is a 54 with 67% Promoters, 20% Passives, and 13% Detractors. Net Promoter Score tracks whether Thought Industries's customers would recommend using the product based on a scale of -100 to 100.
Thought Industries Overall NPS
| 67% | Promoters |
|---|---|
| 20% | Passives |
| 13% | Detractors |
Thought Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 53 | Aug 2020 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thought Industries NPS by Usage
Thought Industries's NPS was rated the highest by customers who have used Thought Industries's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
Thought Industries Product Quality
4.4/5
Thought Industries has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Thought Industries Product Information
Thought Industries serves markets in the United States and Canada. Thought Industries supports Web devices and offers products for small, medium, and large sized businesses.
Thought Industries’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Product Type
Customer Experience Software
Customer Success Software
Online Course Software
Learning Management System (LMS) Software
Training Software
Mobile Learning Software
Digital Adoption Platform Software
Customer Engagement Software
Knowledge Management Software
Course Authoring Software
eLearning Authoring Tools Software
Thought Industries Pricing
Thought Industries ROI & Value For Money
4.3/5
Thought Industries has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Thought Industries Pricing Plans
Thought Industries has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Thought Industries?
Small Businesses
Medium Businesses
Large Enterprises
Thought Industries Customer Service
5/5
Thought Industries has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Thought Industries' overall Customer Service score rated by its users and customers.
About Thought Industries's Customer Service
Address
52 Broad St. 2nd Floor, Boston, MA
Website
http://www.thoughtindustries.com
Phone Number
(866) 206-4011
Thought Industries as an Employer
2.6/5
Thought Industries has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Thought Industries scored a 54 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Thought Industries would recommend the brand to a friend. ENPS measures how likely Thought Industries employees would recommend working at Thought Industries to a friend.
Net Promoter Score
54
NPS Score
| 67% | Promoters |
|---|---|
| 20% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
