-100
NPS
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ThreatMetrix
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About ThreatMetrix's Brand
ThreatMetrix(R), The Digital Identity Company(TM), is the market-leading cloud solution for authenticating digital personas and transactions.
Brand at a Glance
1.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
ThreatMetrix NPS
ThreatMetrix's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ThreatMetrix's customers would recommend using the product based on a scale of -100 to 100.
ThreatMetrix Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ThreatMetrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThreatMetrix Product Quality
1.5/5
ThreatMetrix has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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ThreatMetrix Product Information
ThreatMetrix’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.threatmetrix.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Mobile App
SaaS
ThreatMetrix Pricing
ThreatMetrix ROI & Value For Money
4.5/5
ThreatMetrix has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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ThreatMetrix Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ThreatMetrix Customer Service
4.5/5
ThreatMetrix has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About ThreatMetrix's Customer Service
Address
ThreatMetrix Inc., 160 W Santa Clara Street, Suite 1400, San Jose, CA
Website
http://www.threatmetrix.com
Phone Number
(408) 200-5755
Consumer vs. Employees
ThreatMetrix scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ThreatMetrix would recommend the brand to a friend. ENPS measures how likely ThreatMetrix employees would recommend working at ThreatMetrix to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
