0
NPS
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Thrive Internet Marketing Agency
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About Thrive Internet Marketing Agency's Brand
Thrive is a digital marketing agency that provides SEO, online marketing, web design, PPC, social media and content writing services.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Thrive Internet Marketing Agency NPS
Thrive Internet Marketing Agency's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Thrive Internet Marketing Agency's customers would recommend using the product based on a scale of -100 to 100.
Thrive Internet Marketing Agency Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Thrive Internet Marketing Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thrive Internet Marketing Agency Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Thrive Internet Marketing Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thrive Internet Marketing Agency Product Quality
3.2/5
Thrive Internet Marketing Agency has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Thrive Internet Marketing Agency's overall Product Quality score rated by its users and customers.
Thrive Internet Marketing Agency Product Information
Thrive Internet Marketing Agency’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://thriveagency.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Thrive Internet Marketing Agency Pricing
Thrive Internet Marketing Agency ROI & Value For Money
3.2/5
Thrive Internet Marketing Agency has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Thrive Internet Marketing Agency's overall ROI score rated by its users and customers.
Thrive Internet Marketing Agency Customer Satisfaction (CSAT)
Thrive Internet Marketing Agency Customer Satisfaction (CSAT) Score
50 / 100
Thrive Internet Marketing Agency has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thrive Internet Marketing Agency Customer Service
3/5
Thrive Internet Marketing Agency has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Thrive Internet Marketing Agency's overall Customer Service score rated by its users and customers.
About Thrive Internet Marketing Agency's Customer Service
Address
700 Highlander Blvd Suite 180, Arlington, TX 76015
Website
https://thriveagency.com
Phone Number
866-908-4748
Thrive Internet Marketing Agency as an Employer
Consumer vs. Employees
Thrive Internet Marketing Agency scored a 0 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Thrive Internet Marketing Agency would recommend the brand to a friend. ENPS measures how likely Thrive Internet Marketing Agency employees would recommend working at Thrive Internet Marketing Agency to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
