-33
NPS
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ThyssenKrupp Elevator
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About ThyssenKrupp Elevator's Brand
ThyssenKrupp Elevator is one of the leading elevator companies in the world. With a turnover of 6.4 billion and more than 50,000 employe
Brand at a Glance
67%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
ThyssenKrupp Elevator NPS
ThyssenKrupp Elevator's Net Promoter Score (NPS) is a -33 with 28% Promoters, 11% Passives, and 61% Detractors. Net Promoter Score tracks whether ThyssenKrupp Elevator's customers would recommend using the product based on a scale of -100 to 100.
ThyssenKrupp Elevator Overall NPS
| 28% | Promoters |
|---|---|
| 11% | Passives |
| 61% | Detractors |
ThyssenKrupp Elevator NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -37 | Jan 2024 | -37 |
Feb 2024 -34 | Feb 2024 | -34 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -35 | Apr 2024 | -35 |
Jun 2024 -33 | Jun 2024 | -33 |
Jul 2024 -35 | Jul 2024 | -35 |
Sep 2024 -36 | Sep 2024 | -36 |
Oct 2024 -36 | Oct 2024 | -36 |
Mar 2025 -38 | Mar 2025 | -38 |
Jun 2025 -37 | Jun 2025 | -37 |
Sep 2025 -35 | Sep 2025 | -35 |
Dec 2025 -33 | Dec 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThyssenKrupp Elevator NPS by Gender
Male customers rated ThyssenKrupp Elevator's NPS 63 points higher than Female customers.
Male
-23
ThyssenKrupp Elevator's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
-86
ThyssenKrupp Elevator's NPS was rated -86 by Female customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
ThyssenKrupp Elevator NPS by Ethnicity
ThyssenKrupp Elevator's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -62 | Caucasian | -62 |
Asian or Pacific Islander -15 | Asian or Pacific Islander | -15 |
Other 20 | Other | 20 |
ThyssenKrupp Elevator NPS by Age
ThyssenKrupp Elevator's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
ThyssenKrupp Elevator NPS by Usage
ThyssenKrupp Elevator's NPS was rated the highest by customers who have used ThyssenKrupp Elevator's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -63 | Less than 1 Year | -63 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
2 to 5 Years -15 | 2 to 5 Years | -15 |
5 to 10 Years 14 | 5 to 10 Years | 14 |
Over 10 Years 0 | Over 10 Years | 0 |
ThyssenKrupp Elevator Customer Reviews
Out of the 8 ThyssenKrupp Elevator customer reviews 2 were positive and 6 were constructive. ThyssenKrupp Elevator customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ThyssenKrupp Elevator Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of ThyssenKrupp Elevator users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ThyssenKrupp Elevator Customer Loyalty Score by Gender
Male customers rated ThyssenKrupp Elevator's Customer Loyalty score 27% higher than Female customers.
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Male
63%
Yes
Female
36%
Yes
ThyssenKrupp Elevator Customer Loyalty Score by Ethnicity
ThyssenKrupp Elevator's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ThyssenKrupp Elevator.
50
out of 100
Caucasian
74
out of 100
Asian or Pacific Islander
64
out of 100
Other
ThyssenKrupp Elevator Customer Loyalty Score by Age
ThyssenKrupp Elevator's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ThyssenKrupp Elevator.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
41-45 100% | 41-45 | 100% |
46-50 40% | 46-50 | 40% |
51-55 61% | 51-55 | 61% |
56-60 70% | 56-60 | 70% |
66+ 28% | 66+ | 28% |
ThyssenKrupp Elevator Customer Loyalty Score by Usage
ThyssenKrupp Elevator's Customer Loyalty score was rated the highest by customers who have used ThyssenKrupp Elevator's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ThyssenKrupp Elevator Customer Loyalty Score by Industry
ThyssenKrupp Elevator's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ThyssenKrupp Elevator Product Quality
2.6/5
ThyssenKrupp Elevator has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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ThyssenKrupp Elevator Product Information
ThyssenKrupp Elevator’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ThyssenKrupp Elevator's product the highest. Reviewers from the Facilities Services industry rated ThyssenKrupp Elevator the lowest at 2.6.
- Company Size
- 10,000+ Employees
Quick Insights into ThyssenKrupp Elevator Product Quality
ThyssenKrupp Elevator's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
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Ranked ThyssenKrupp Elevator Product Quality the Highest
Ranked ThyssenKrupp Elevator Product Quality the Lowest
ThyssenKrupp Elevator Product Quality Score by Gender
Male customers rated ThyssenKrupp Elevator's Product Quality score 1.2 stars higher than Female customers.
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Male
2.9/5
Female
1.7/5
ThyssenKrupp Elevator Product Quality Score by Ethnicity
ThyssenKrupp Elevator's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ThyssenKrupp Elevator.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 3 | Other | 3 |
ThyssenKrupp Elevator Product Quality Score by Age
ThyssenKrupp Elevator's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ThyssenKrupp Elevator.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
41-45 3 | 41-45 | 3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3.8 | 56-60 | 3.8 |
66+ 1.5 | 66+ | 1.5 |
ThyssenKrupp Elevator Product Quality Score by Usage
ThyssenKrupp Elevator's Product Quality score was rated the highest by customers who have used ThyssenKrupp Elevator's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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ThyssenKrupp Elevator Product Quality Score by Industry
ThyssenKrupp Elevator's Product Quality score was rated the highest by Tech industry customers, and the lowest by Facilities Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ThyssenKrupp Elevator Pricing
ThyssenKrupp Elevator ROI & Value For Money
2.6/5
ThyssenKrupp Elevator has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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ThyssenKrupp Elevator Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Facilities Services industry think that they had the lowest ROI from ThyssenKrupp Elevator.
Quick Insights into ThyssenKrupp Elevator ROI
ThyssenKrupp Elevator's ROI score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked ThyssenKrupp Elevator ROI the Highest
Ranked ThyssenKrupp Elevator ROI the Lowest
ThyssenKrupp Elevator ROI Score by Gender
Male customers rated ThyssenKrupp Elevator's ROI score 1.3 stars higher than Female customers.
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Male
2.8/5
Female
1.5/5
ThyssenKrupp Elevator ROI Score by Ethnicity
ThyssenKrupp Elevator's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ThyssenKrupp Elevator.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 3 | Other | 3 |
ThyssenKrupp Elevator ROI Score by Age
ThyssenKrupp Elevator's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ThyssenKrupp Elevator.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.1 | 56-60 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
ThyssenKrupp Elevator ROI Score by Usage
ThyssenKrupp Elevator's ROI score was rated the highest by customers who have used ThyssenKrupp Elevator's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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ThyssenKrupp Elevator ROI Score by Industry
ThyssenKrupp Elevator's ROI score was rated the highest by Tech industry customers, and the lowest by Facilities Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ThyssenKrupp Elevator Customer Satisfaction (CSAT)
ThyssenKrupp Elevator Customer Satisfaction (CSAT) Score
50 / 100
ThyssenKrupp Elevator has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
24%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
15%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ThyssenKrupp Elevator Customer Satisfaction
ThyssenKrupp Elevator's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked ThyssenKrupp Elevator Customer Satisfaction the Highest
Ranked ThyssenKrupp Elevator Customer Satisfaction the Lowest
ThyssenKrupp Elevator Customer Satisfaction Score by Gender
Male customers rated ThyssenKrupp Elevator's Customer Satisfaction score 0 points higher than Female customers.
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59 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 8% | |
Very Dissatisfied | 21% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 75% | |
Very Dissatisfied | 25% |
ThyssenKrupp Elevator Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ThyssenKrupp Elevator's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
ThyssenKrupp Elevator's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
CSAT according to Other
ThyssenKrupp Elevator's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ThyssenKrupp Elevator.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
ThyssenKrupp Elevator Customer Satisfaction Score by Age
ThyssenKrupp Elevator's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ThyssenKrupp Elevator.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 17% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 66+ | 0% |
ThyssenKrupp Elevator Customer Satisfaction Score by Usage
ThyssenKrupp Elevator's Customer Satisfaction score was rated the highest by customers who have used ThyssenKrupp Elevator's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ThyssenKrupp Elevator Customer Satisfaction Score by Industry
ThyssenKrupp Elevator's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Facilities Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "ThyssenKrupp Elevator Customer Satisfaction Score by Industry",
"text": "ThyssenKrupp Elevator's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Facilities Services industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "ThyssenKrupp Elevator's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Accounting",
"groupId": 495,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "ThyssenKrupp Elevator's Customer Satisfaction score is rated by Accounting customers on Comparably.",
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}ThyssenKrupp Elevator Customer Service
2.6/5
ThyssenKrupp Elevator has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About ThyssenKrupp Elevator's Customer Service
Website
http://www.thyssenkrupp-elevator.com/
Phone Number
49 201 844 533425
Quick Insights into ThyssenKrupp Elevator Customer Service
ThyssenKrupp Elevator's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked ThyssenKrupp Elevator Customer Service the Highest
Ranked ThyssenKrupp Elevator Customer Service the Lowest
ThyssenKrupp Elevator Customer Service Score by Gender
Male customers rated ThyssenKrupp Elevator's Customer Service score 1.2 stars higher than Female customers.
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Male
2.7/5
Female
1.5/5
ThyssenKrupp Elevator Customer Service Score by Ethnicity
ThyssenKrupp Elevator's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ThyssenKrupp Elevator.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.9 | Other | 2.9 |
ThyssenKrupp Elevator Customer Service Score by Age
ThyssenKrupp Elevator's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ThyssenKrupp Elevator.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.6 | 56-60 | 3.6 |
66+ 1.5 | 66+ | 1.5 |
ThyssenKrupp Elevator Customer Service Score by Usage
ThyssenKrupp Elevator's Customer Service score was rated the highest by customers who have used ThyssenKrupp Elevator's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ThyssenKrupp Elevator Customer Service Score by Industry
ThyssenKrupp Elevator's Customer Service score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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ThyssenKrupp Elevator as an Employer
3.3/5
ThyssenKrupp Elevator has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
ThyssenKrupp Elevator scored a -33 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of ThyssenKrupp Elevator would recommend the brand to a friend. ENPS measures how likely ThyssenKrupp Elevator employees would recommend working at ThyssenKrupp Elevator to a friend.
Net Promoter Score
-33
NPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
