-52
NPS
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TickPick
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About TickPick's Brand
TickPick is a ticket marketplace to buy, bid on and sell tickets on sports, concerts and other live events.
Brand at a Glance
77%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
1.8/5
Customer Service
TickPick NPS
TickPick's Net Promoter Score (NPS) is a -52 with 24% Promoters, 0% Passives, and 76% Detractors. Net Promoter Score tracks whether TickPick's customers would recommend using the product based on a scale of -100 to 100.
TickPick Overall NPS
| 24% | Promoters |
|---|---|
| 0% | Passives |
| 76% | Detractors |
TickPick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -55 | Nov 2023 | -55 |
Feb 2024 -40 | Feb 2024 | -40 |
Jul 2024 -45 | Jul 2024 | -45 |
Sep 2024 -50 | Sep 2024 | -50 |
Oct 2024 -57 | Oct 2024 | -57 |
Dec 2024 -60 | Dec 2024 | -60 |
Feb 2025 -63 | Feb 2025 | -63 |
Apr 2025 -53 | Apr 2025 | -53 |
Jun 2025 -55 | Jun 2025 | -55 |
Aug 2025 -47 | Aug 2025 | -47 |
Sep 2025 -50 | Sep 2025 | -50 |
Oct 2025 -53 | Oct 2025 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TickPick NPS by Gender
Female customers rated TickPick's NPS 58 points higher than Male customers.
Male
-100
TickPick's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-42
TickPick's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
TickPick NPS by Ethnicity
TickPick's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
TickPick NPS by Usage
TickPick's NPS was rated -66 points by customers who have used TickPick's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -66 | 2 to 5 Years | -66 |
TickPick Customer Reviews
Out of the 2 TickPick customer reviews 2 were positive and 0 were constructive. TickPick customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TickPick Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of TickPick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TickPick Customer Loyalty Score by Gender
Female customers rated TickPick's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TickPick.
Male
82%
Yes
Female
87%
Yes
TickPick Customer Loyalty Score by Ethnicity
TickPick's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TickPick.
89
out of 100
Caucasian
TickPick Customer Loyalty Score by Usage
TickPick's Customer Loyalty score was rated 100% by customers who have used TickPick's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TickPick Product Quality
2/5
TickPick has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock TickPick's overall Product Quality score rated by its users and customers.
TickPick Product Information
TickPick’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.tickpick.com/
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Media
Social
Sports & Entertainment
Quick Insights into TickPick Product Quality
TickPick's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TickPick's Product Quality.
Ranked TickPick Product Quality the Highest
Ranked TickPick Product Quality the Lowest
TickPick Product Quality Score by Gender
Female customers rated TickPick's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TickPick.
Male
1.5/5
Female
1.6/5
TickPick Product Quality Score by Ethnicity
TickPick's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TickPick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TickPick Product Quality Score by Usage
TickPick's Product Quality score was rated 1.5 stars by customers who have used TickPick's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TickPick Pricing
TickPick ROI & Value For Money
2/5
TickPick has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock TickPick's overall ROI score rated by its users and customers.
Quick Insights into TickPick ROI
TickPick's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TickPick's ROI score.
Ranked TickPick ROI the Highest
Ranked TickPick ROI the Lowest
TickPick ROI Score by Gender
Female customers rated TickPick's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TickPick.
Male
1.5/5
Female
1.6/5
TickPick ROI Score by Ethnicity
TickPick's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TickPick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TickPick ROI Score by Usage
TickPick's ROI score was rated 1.5 stars by customers who have used TickPick's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TickPick Customer Satisfaction (CSAT)
TickPick Customer Satisfaction (CSAT) Score
21 / 100
TickPick has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TickPick Customer Satisfaction
TickPick's Customer Satisfaction score was rated highest by customers who have used TickPick's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TickPick's Customer Satisfaction.
Ranked TickPick Customer Satisfaction the Highest
Ranked TickPick Customer Satisfaction the Lowest
TickPick Customer Satisfaction Score by Gender
Female customers rated TickPick's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TickPick.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
14 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
TickPick Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TickPick's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TickPick.
12 / 100
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
88%
TickPick Customer Satisfaction Score by Usage
TickPick's Customer Satisfaction score was rated 17 points by customers who have used TickPick's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TickPick Customer Service
1.8/5
TickPick has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TickPick's overall Customer Service score rated by its users and customers.
About TickPick's Customer Service
Address
347 West 36th Street, Suite 1002, New York City, NY
Website
https://www.tickpick.com/
Quick Insights into TickPick Customer Service
TickPick's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TickPick's Customer Service score.
Ranked TickPick Customer Service the Highest
Ranked TickPick Customer Service the Lowest
TickPick Customer Service Score by Gender
Female customers rated TickPick's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TickPick.
Male
1.5/5
Female
1.6/5
TickPick Customer Service Score by Ethnicity
TickPick's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TickPick.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TickPick Customer Service Score by Usage
TickPick's Customer Service score was rated 1.5 stars by customers who have used TickPick's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TickPick as an Employer
3.5/5
TickPick has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
TickPick scored a -52 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of TickPick would recommend the brand to a friend. ENPS measures how likely TickPick employees would recommend working at TickPick to a friend.
Net Promoter Score
-52
NPS Score
| 24% | Promoters |
|---|---|
| 0% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
