0
NPS
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Tide Cleaners
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About Tide Cleaners' Brand
Pressbox is a mobile and web application that helps travelers arrange dry cleanings in a variety of cities.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Tide Cleaners NPS
Tide Cleaners's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Tide Cleaners's customers would recommend using the product based on a scale of -100 to 100.
Tide Cleaners Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Tide Cleaners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jun 2024 33 | Jun 2024 | 33 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tide Cleaners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tide Cleaners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tide Cleaners Product Quality
2.5/5
Tide Cleaners has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tide Cleaners' overall Product Quality score rated by its users and customers.
Tide Cleaners Product Information
Tide Cleaners’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.tidecleaners.com
- Company Size
- 1-10 Employees
Tide Cleaners Pricing
Tide Cleaners ROI & Value For Money
1.5/5
Tide Cleaners has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tide Cleaners' overall ROI score rated by its users and customers.
Tide Cleaners Customer Satisfaction (CSAT)
Tide Cleaners Customer Satisfaction (CSAT) Score
33 / 100
Tide Cleaners has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tide Cleaners Customer Service
1.5/5
Tide Cleaners has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tide Cleaners' overall Customer Service score rated by its users and customers.
About Tide Cleaners's Customer Service
Address
2936 North Lincoln Ave, Chicago, IL
Website
http://www.tidecleaners.com
Phone Number
(312) 361-3206
Tide Cleaners as an Employer
3.0/5
Tide Cleaners has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Tide Cleaners scored a 0 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Tide Cleaners would recommend the brand to a friend. ENPS measures how likely Tide Cleaners employees would recommend working at Tide Cleaners to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
