22
NPS
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Tigerpaw Software
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About Tigerpaw Software's Brand
Tigerpaw One empowers your team to work more efficiently, be more productive and enjoy peace of mind that nothing can slip through the cracks.
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.3/5
Customer Service
Tigerpaw Software NPS
Tigerpaw Software's Net Promoter Score (NPS) is a 22 with 55% Promoters, 12% Passives, and 33% Detractors. Net Promoter Score tracks whether Tigerpaw Software's customers would recommend using the product based on a scale of -100 to 100.
Tigerpaw Software Overall NPS
| 55% | Promoters |
|---|---|
| 12% | Passives |
| 33% | Detractors |
Tigerpaw Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 47 | Aug 2020 | 47 |
Nov 2021 43 | Nov 2021 | 43 |
May 2022 38 | May 2022 | 38 |
Jun 2022 34 | Jun 2022 | 34 |
Aug 2022 29 | Aug 2022 | 29 |
Oct 2023 25 | Oct 2023 | 25 |
May 2024 21 | May 2024 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tigerpaw Software NPS by Ethnicity
Tigerpaw Software's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Tigerpaw Software NPS by Usage
Tigerpaw Software's NPS was rated 61 points by customers who have used Tigerpaw Software's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 61 | 5 to 10 Years | 61 |
Tigerpaw Software Customer Reviews
Out of the 3 Tigerpaw Software customer reviews 0 were positive and 3 were constructive. Tigerpaw Software customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Tigerpaw Software Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Tigerpaw Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tigerpaw Software Customer Loyalty Score by Ethnicity
Tigerpaw Software's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tigerpaw Software.
82
out of 100
Caucasian
Tigerpaw Software Product Quality
3/5
Tigerpaw Software has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tigerpaw Software's overall Product Quality score rated by its users and customers.
Tigerpaw Software Product Information
Tigerpaw Software serves markets in the United States, Australia, and Canada. Tigerpaw Software offers products for small and medium sized businesses.
Tigerpaw Software’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.tigerpaw.com/
- Company Size
- 11-50 Employees
Industry
Business Services
Languages Supported
English
Product Type
System Administration Software
Professional Services Software
Professional Services Automation (PSA) Software
Consulting Software
Business Management Software
Field Service Management (FSM) Software
Field Activity Management Software
IT Service Software
Quick Insights into Tigerpaw Software Product Quality
Tigerpaw Software's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Tigerpaw Software's Product Quality.
Ranked Tigerpaw Software Product Quality the Highest
Tigerpaw Software Product Quality Score by Ethnicity
Tigerpaw Software's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tigerpaw Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Tigerpaw Software Pricing
Tigerpaw Software ROI & Value For Money
2.9/5
Tigerpaw Software has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Tigerpaw Software Pricing Plans
Tigerpaw Software has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Tigerpaw Software?
Small Businesses
Medium Businesses
Quick Insights into Tigerpaw Software ROI
Tigerpaw Software's ROI score was rated highest by customers from the Tech industry.
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Ranked Tigerpaw Software ROI the Highest
Tigerpaw Software ROI Score by Ethnicity
Tigerpaw Software's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tigerpaw Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Tigerpaw Software ROI Score by Industry
Tigerpaw Software's ROI score was rated 2.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tigerpaw Software Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tigerpaw Software Customer Satisfaction
Tigerpaw Software's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Tigerpaw Software's Customer Satisfaction.
Ranked Tigerpaw Software Customer Satisfaction the Highest
Tigerpaw Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tigerpaw Software's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tigerpaw Software.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
40%
Tigerpaw Software Customer Service
2.3/5
Tigerpaw Software has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Tigerpaw Software's Customer Service
Address
2201 Thurston Cir, Bellevue, NE 68005
Website
http://www.tigerpaw.com/
Phone Number
402-592-4544
Tigerpaw Software's Social Links
Quick Insights into Tigerpaw Software Customer Service
Tigerpaw Software's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Tigerpaw Software's Customer Service score.
Ranked Tigerpaw Software Customer Service the Highest
Tigerpaw Software Customer Service Score by Ethnicity
Tigerpaw Software's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tigerpaw Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Tigerpaw Software as an Employer
3.2/5
Tigerpaw Software has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Tigerpaw Software scored a 22 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Tigerpaw Software would recommend the brand to a friend. ENPS measures how likely Tigerpaw Software employees would recommend working at Tigerpaw Software to a friend.
Net Promoter Score
22
NPS Score
| 55% | Promoters |
|---|---|
| 12% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
