100
NPS
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Tigo Energy
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About Tigo Energy's Brand
Tigo Energy provides smart module technology for the solar industry.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
Tigo Energy NPS
Tigo Energy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Tigo Energy's customers would recommend using the product based on a scale of -100 to 100.
Tigo Energy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Tigo Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tigo Energy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tigo Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tigo Energy Product Quality
5/5
Tigo Energy has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tigo Energy's overall Product Quality score rated by its users and customers.
Tigo Energy Product Information
Tigo Energy’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.tigoenergy.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Energy
Tigo Energy Pricing
Tigo Energy ROI & Value For Money
4/5
Tigo Energy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tigo Energy's overall ROI score rated by its users and customers.
Tigo Energy Customer Satisfaction (CSAT)
Tigo Energy Customer Satisfaction (CSAT) Score
100 / 100
Tigo Energy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tigo Energy Customer Service
5/5
Tigo Energy has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tigo Energy's overall Customer Service score rated by its users and customers.
About Tigo Energy's Customer Service
Address
170 Knowles Drive, Los Gatos, CA
Website
http://www.tigoenergy.com
Phone Number
(140) 840-2080
Tigo Energy as an Employer
3.1/5
Tigo Energy has a 3.1/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Tigo Energy scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Tigo Energy would recommend the brand to a friend. ENPS measures how likely Tigo Energy employees would recommend working at Tigo Energy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
