-45
NPS
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Brand Page
Tile
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About Tile's Brand
Tile is creating a world where everyone can find everything that matters. Together we find. Join us!
Brand at a Glance
64%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.1/5
Customer Service
Tile NPS
Tile's Net Promoter Score (NPS) is a -45 with 25% Promoters, 5% Passives, and 70% Detractors. Net Promoter Score tracks whether Tile's customers would recommend using the product based on a scale of -100 to 100.
Tile Overall NPS
| 25% | Promoters |
|---|---|
| 5% | Passives |
| 70% | Detractors |
Tile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -75 | Oct 2023 | -75 |
Dec 2023 -51 | Dec 2023 | -51 |
Feb 2024 -29 | Feb 2024 | -29 |
Mar 2024 -50 | Mar 2024 | -50 |
May 2024 -54 | May 2024 | -54 |
Jun 2024 -59 | Jun 2024 | -59 |
Jul 2024 -50 | Jul 2024 | -50 |
Sep 2024 -41 | Sep 2024 | -41 |
Dec 2024 -48 | Dec 2024 | -48 |
Jan 2025 -50 | Jan 2025 | -50 |
Jun 2025 -42 | Jun 2025 | -42 |
Aug 2025 -45 | Aug 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tile NPS by Gender
Tile's NPS was rated -60 by Male customers on Comparably.
Male
-60
Tile's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
Tile's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tile NPS by Ethnicity
Tile's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Tile Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Tile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tile Customer Loyalty Score by Gender
Tile's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tile.
Male
64%
Yes
Female
N/A
Yes
Tile Customer Loyalty Score by Ethnicity
Tile's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tile.
55
out of 100
Caucasian
Tile Product Quality
2.2/5
Tile has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tile's overall Product Quality score rated by its users and customers.
Tile Product Information
Tile’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.tile.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Mobile App
SaaS
Quick Insights into Tile Product Quality
Tile's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Tile's Product Quality.
Ranked Tile Product Quality the Highest
Tile Product Quality Score by Gender
Tile's Product Quality score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tile.
Male
2.1/5
Female
N/A
Tile Product Quality Score by Ethnicity
Tile's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Tile Pricing
Tile ROI & Value For Money
2.5/5
Tile has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Tile ROI
Tile's ROI score was rated highest by Male customers.
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Ranked Tile ROI the Highest
Tile ROI Score by Gender
Tile's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tile.
Male
2.3/5
Female
N/A
Tile ROI Score by Ethnicity
Tile's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Tile Customer Satisfaction (CSAT)
Tile Customer Satisfaction (CSAT) Score
26 / 100
Tile has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tile Customer Satisfaction
Tile's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Tile's Customer Satisfaction.
Ranked Tile Customer Satisfaction the Highest
Tile Customer Satisfaction Score by Gender
Tile's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tile.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
Tile Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tile's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tile.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Tile Customer Service
2.1/5
Tile has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Tile's Customer Service
Address
1900 S. Norfolk Street Suite 310, San Mateo, CA 94403
Website
http://www.tile.com
Tile's Social Links
Quick Insights into Tile Customer Service
Tile's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Tile's Customer Service score.
Ranked Tile Customer Service the Highest
Tile Customer Service Score by Gender
Tile's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tile.
Male
1.8/5
Female
N/A
Tile Customer Service Score by Ethnicity
Tile's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tile.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Tile as an Employer
3.7/5
Tile has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Tile scored a -45 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Tile would recommend the brand to a friend. ENPS measures how likely Tile employees would recommend working at Tile to a friend.
Net Promoter Score
-45
NPS Score
| 25% | Promoters |
|---|---|
| 5% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 55% | Promoters |
|---|---|
| 12% | Passive |
| 33% | Detractors |
