-55
NPS
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Tillster, Inc.
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About Tillster, Inc. Brand
Brand at a Glance
30%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Tillster, Inc. NPS
Tillster, Inc.'s Net Promoter Score (NPS) is a -55 with 9% Promoters, 27% Passives, and 64% Detractors. Net Promoter Score tracks whether Tillster, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Tillster, Inc. Overall NPS
| 9% | Promoters |
|---|---|
| 27% | Passives |
| 64% | Detractors |
Tillster, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Apr 2022 -50 | Apr 2022 | -50 |
Jun 2022 -50 | Jun 2022 | -50 |
Dec 2022 -60 | Dec 2022 | -60 |
Oct 2023 -66 | Oct 2023 | -66 |
May 2024 -62 | May 2024 | -62 |
Sep 2024 -66 | Sep 2024 | -66 |
Jan 2025 -70 | Jan 2025 | -70 |
May 2025 -54 | May 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tillster, Inc. NPS by Gender
Tillster, Inc.'s NPS was rated -80 by Male customers on Comparably.
Male
-80
Tillster, Inc.'s NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
N/A
Tillster, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tillster, Inc. Customer Reviews
Out of the 2 Tillster, Inc. customer reviews 0 were positive and 2 were constructive. Tillster, Inc. customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Tillster, Inc. Customer Loyalty
30%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
30% of Tillster, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tillster, Inc. Customer Loyalty Score by Gender
Tillster, Inc.'s Customer Loyalty score was rated 10 by Male customers on Comparably.
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Male
10%
Yes
Female
N/A
Yes
Tillster, Inc. Product Quality
2.8/5
Tillster, Inc. has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Tillster, Inc. Product Information
Tillster, Inc.’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.tillster.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Food and Beverages
SaaS
Quick Insights into Tillster, Inc. Product Quality
Tillster, Inc.'s Product Quality score was rated highest by Male customers.
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Ranked Tillster, Inc. Product Quality the Highest
Tillster, Inc. Product Quality Score by Gender
Tillster, Inc.'s Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Tillster, Inc. Pricing
Tillster, Inc. ROI & Value For Money
2.6/5
Tillster, Inc. has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Tillster, Inc. ROI
Tillster, Inc.'s ROI score was rated highest by Male customers.
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Ranked Tillster, Inc. ROI the Highest
Tillster, Inc. ROI Score by Gender
Tillster, Inc.'s ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Tillster, Inc. Customer Satisfaction (CSAT)
Tillster, Inc. Customer Satisfaction (CSAT) Score
11 / 100
Tillster, Inc. has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
56%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tillster, Inc. Customer Satisfaction
Tillster, Inc.'s Customer Satisfaction score was rated highest by Male customers.
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Ranked Tillster, Inc. Customer Satisfaction the Highest
Tillster, Inc. Customer Satisfaction Score by Gender
Tillster, Inc.'s Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tillster, Inc..
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Tillster, Inc. Customer Service
2.6/5
Tillster, Inc. has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Tillster, Inc.'s Customer Service
Website
http://www.tillster.com
Phone Number
8587840800
Quick Insights into Tillster, Inc. Customer Service
Tillster, Inc.'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Tillster, Inc. Customer Service score.
Ranked Tillster, Inc. Customer Service the Highest
Tillster, Inc. Customer Service Score by Gender
Tillster, Inc.'s Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tillster, Inc..
Male
2/5
Female
N/A
Tillster, Inc. as an Employer
2.3/5
Tillster, Inc. has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tillster, Inc. scored a -55 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Tillster, Inc. would recommend the brand to a friend. ENPS measures how likely Tillster, Inc. employees would recommend working at Tillster, Inc. to a friend.
Net Promoter Score
-55
NPS Score
| 9% | Promoters |
|---|---|
| 27% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 26% | Promoters |
|---|---|
| 0% | Passive |
| 74% | Detractors |
