-20
NPS
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Tilray
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About Tilray's Brand
Tilray provides pharmaceutical grade cannabis products to patients researchers pharmacies and governments
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Tilray NPS
Tilray's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Tilray's customers would recommend using the product based on a scale of -100 to 100.
Tilray Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Tilray NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2024 33 | May 2024 | 33 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 -20 | Jan 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tilray Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Tilray users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tilray Product Quality
3.7/5
Tilray has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tilray's overall Product Quality score rated by its users and customers.
Tilray Product Information
Tilray’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.tilray.ca
- Company Size
- 51-200 Employees
Tilray Pricing
Tilray ROI & Value For Money
3.6/5
Tilray has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Tilray Customer Satisfaction (CSAT)
Tilray Customer Satisfaction (CSAT) Score
50 / 100
Tilray has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tilray Customer Service
3.3/5
Tilray has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Tilray's Customer Service
Address
Nanaimo, Canada
Website
http://www.tilray.ca
Tilray as an Employer
2.4/5
Tilray has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tilray scored a -20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Tilray would recommend the brand to a friend. ENPS measures how likely Tilray employees would recommend working at Tilray to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
