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NPS
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Timken Company
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About Timken Company's Brand
The Timken Company (NYSE: TKR; www.timken.com) designs and manages a growing portfolio of engineered bearings and power transmission products.
Brand at a Glance
66%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Timken Company NPS
Timken Company 's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Timken Company 's customers would recommend using the product based on a scale of -100 to 100.
Timken Company Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Timken Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Mar 2023 -33 | Mar 2023 | -33 |
May 2023 -25 | May 2023 | -25 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -17 | Aug 2023 | -17 |
Sep 2023 -29 | Sep 2023 | -29 |
Apr 2024 -13 | Apr 2024 | -13 |
Sep 2024 0 | Sep 2024 | 0 |
Apr 2025 10 | Apr 2025 | 10 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Timken Company Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Timken Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Timken Company Product Quality
3/5
Timken Company has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Timken Company Product Information
Timken Company ’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.timken.com/
- Company Size
- 11-50 Employees
Industry
Manufacturing
Timken Company Pricing
Timken Company ROI & Value For Money
3.5/5
Timken Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Timken Company Customer Satisfaction (CSAT)
Timken Company Customer Satisfaction (CSAT) Score
36 / 100
Timken Company has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
23%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Timken Company Customer Service
3.5/5
Timken Company has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Timken Company 's Customer Service
Address
4500 Mount Pleasant St. NW, North Canton, CT 44720
Website
http://www.timken.com/
Phone Number
234-262-3000
Timken Company 's Social Links
Timken Company as an Employer
3.0/5
Timken Company has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Timken Company scored a 0 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Timken Company would recommend the brand to a friend. ENPS measures how likely Timken Company employees would recommend working at Timken Company to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 42% | Promoters |
|---|---|
| 18% | Passive |
| 40% | Detractors |
