-39
NPS
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Ting
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About Ting's Brand
Mobile that makes sense and Crazy fast fiber Internet
Brand at a Glance
60%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Ting NPS
Ting's Net Promoter Score (NPS) is a -39 with 27% Promoters, 7% Passives, and 66% Detractors. Net Promoter Score tracks whether Ting's customers would recommend using the product based on a scale of -100 to 100.
Ting Overall NPS
| 27% | Promoters |
|---|---|
| 7% | Passives |
| 66% | Detractors |
Ting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -34 | Mar 2023 | -34 |
Apr 2023 -33 | Apr 2023 | -33 |
May 2023 -34 | May 2023 | -34 |
Jun 2023 -36 | Jun 2023 | -36 |
Jul 2023 -33 | Jul 2023 | -33 |
Aug 2023 -35 | Aug 2023 | -35 |
Oct 2023 -37 | Oct 2023 | -37 |
Dec 2023 -37 | Dec 2023 | -37 |
May 2024 -36 | May 2024 | -36 |
Dec 2024 -34 | Dec 2024 | -34 |
May 2025 -39 | May 2025 | -39 |
Jun 2025 -39 | Jun 2025 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ting NPS by Gender
Male customers rated Ting's NPS 61 points higher than Female customers.
Male
-11
Ting's NPS was rated -11 by Male customers on Comparably.
39%
Promoters
11%
Passives
50%
Detractors
Female
-72
Ting's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Ting NPS by Ethnicity
Ting's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Other -60 | Other | -60 |
Ting NPS by Age
Ting's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Ting NPS by Usage
Ting's NPS was rated the highest by customers who have used Ting's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -63 | Less than 1 Year | -63 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -34 | Over 10 Years | -34 |
Ting Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Ting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ting Customer Loyalty Score by Gender
Male customers rated Ting's Customer Loyalty score 14% higher than Female customers.
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Male
75%
Yes
Female
61%
Yes
Ting Customer Loyalty Score by Ethnicity
Ting's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ting.
66
out of 100
Caucasian
46
out of 100
Other
Ting Customer Loyalty Score by Age
Ting's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
41-45 78% | 41-45 | 78% |
46-50 40% | 46-50 | 40% |
51-55 100% | 51-55 | 100% |
56-60 55% | 56-60 | 55% |
66+ 74% | 66+ | 74% |
Ting Customer Loyalty Score by Usage
Ting's Customer Loyalty score was rated the highest by customers who have used Ting's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ting Customer Loyalty Score by Industry
Ting's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ting Product Quality
2.9/5
Ting has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Ting Product Information
Ting’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ting's product the highest. Reviewers from the Accounting industry rated Ting the lowest at 1.9.
- Website
- http://ting.com
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
SaaS
Quick Insights into Ting Product Quality
Ting's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.
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Ranked Ting Product Quality the Highest
Ranked Ting Product Quality the Lowest
Ting Product Quality Score by Gender
Male customers rated Ting's Product Quality score 1.3 stars higher than Female customers.
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Male
3.3/5
Female
2/5
Ting Product Quality Score by Ethnicity
Ting's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ting.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2 | Other | 2 |
Ting Product Quality Score by Age
Ting's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ting.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2 | 46-50 | 2 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.5 | 66+ | 3.5 |
Ting Product Quality Score by Usage
Ting's Product Quality score was rated the highest by customers who have used Ting's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Ting Product Quality Score by Industry
Ting's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Ting Pricing
Ting ROI & Value For Money
2.9/5
Ting has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Ting Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Ting.
Quick Insights into Ting ROI
Ting's ROI score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
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Ranked Ting ROI the Highest
Ranked Ting ROI the Lowest
Ting ROI Score by Gender
Male customers rated Ting's ROI score 1.2 stars higher than Female customers.
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Male
3.5/5
Female
2.3/5
Ting ROI Score by Ethnicity
Ting's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ting.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Other 1.6 | Other | 1.6 |
Ting ROI Score by Age
Ting's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ting.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
41-45 3.2 | 41-45 | 3.2 |
46-50 1.6 | 46-50 | 1.6 |
51-55 3.5 | 51-55 | 3.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 4.1 | 66+ | 4.1 |
Ting ROI Score by Usage
Ting's ROI score was rated the highest by customers who have used Ting's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ting ROI Score by Industry
Ting's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ting Customer Satisfaction (CSAT)
Ting Customer Satisfaction (CSAT) Score
41 / 100
Ting has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
16%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ting Customer Satisfaction
Ting's Customer Satisfaction score was rated highest by customers who have used Ting's products/services for 5 to 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked Ting Customer Satisfaction the Highest
Ranked Ting Customer Satisfaction the Lowest
Ting Customer Satisfaction Score by Gender
Male customers rated Ting's Customer Satisfaction score 39 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ting.
53 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 33% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 29% | |
Very Dissatisfied | 43% |
Ting Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ting's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ting.
40 / 100
Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
33%
CSAT according to Other
Ting's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ting.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
Ting Customer Satisfaction Score by Age
Ting's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ting.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 66% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 50% |
Ting Customer Satisfaction Score by Usage
Ting's Customer Satisfaction score was rated the highest by customers who have used Ting's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ting Customer Satisfaction Score by Industry
Ting's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Ting Customer Satisfaction Score by Industry",
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"label": "Tech",
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"score": 25,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 25
},
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"label": "Accounting",
"groupId": 495,
"score": 0,
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}Ting Customer Service
2.7/5
Ting has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ting's overall Customer Service score rated by its users and customers.
About Ting's Customer Service
Address
96 Mowat Ave., Starkville, MS M1N1W3 Canada
Website
http://ting.com
Phone Number
855-846-4389
Quick Insights into Ting Customer Service
Ting's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Ting's Customer Service score.
Ranked Ting Customer Service the Highest
Ranked Ting Customer Service the Lowest
Ting Customer Service Score by Gender
Male customers rated Ting's Customer Service score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ting.
Male
3/5
Female
1.7/5
Ting Customer Service Score by Ethnicity
Ting's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ting.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 2.2 | Other | 2.2 |
Ting Customer Service Score by Age
Ting's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ting.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
41-45 3.9 | 41-45 | 3.9 |
46-50 2 | 46-50 | 2 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3 | 66+ | 3 |
Ting Customer Service Score by Usage
Ting's Customer Service score was rated the highest by customers who have used Ting's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ting Customer Service Score by Industry
Ting's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Ting as an Employer
3.5/5
Ting has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Ting scored a -39 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Ting would recommend the brand to a friend. ENPS measures how likely Ting employees would recommend working at Ting to a friend.
Net Promoter Score
-39
NPS Score
| 27% | Promoters |
|---|---|
| 7% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
