0
NPS
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Titan Machinery
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About Titan Machinery's Brand
Titan Machinery represents a diversified mix of agricultural, construction, and consumer product dealerships
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Titan Machinery NPS
Titan Machinery's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Titan Machinery's customers would recommend using the product based on a scale of -100 to 100.
Titan Machinery Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Titan Machinery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Apr 2022 -50 | Apr 2022 | -50 |
Nov 2024 -33 | Nov 2024 | -33 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Titan Machinery Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Titan Machinery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Titan Machinery Product Quality
2.5/5
Titan Machinery has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Titan Machinery's overall Product Quality score rated by its users and customers.
Titan Machinery Product Information
Titan Machinery’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Retail
Titan Machinery Pricing
Titan Machinery ROI & Value For Money
3/5
Titan Machinery has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Titan Machinery's overall ROI score rated by its users and customers.
Titan Machinery Customer Satisfaction (CSAT)
Titan Machinery Customer Satisfaction (CSAT) Score
100 / 100
Titan Machinery has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Titan Machinery Customer Service
3/5
Titan Machinery has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Titan Machinery's overall Customer Service score rated by its users and customers.
About Titan Machinery's Customer Service
Address
644 East Beaton Drive, West Fargo, ND
Website
http://www.titanmachinery.com/
Phone Number
(701) 356-0138
Titan Machinery as an Employer
4.5/5
Titan Machinery has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Titan Machinery scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Titan Machinery would recommend the brand to a friend. ENPS measures how likely Titan Machinery employees would recommend working at Titan Machinery to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
