83
NPS
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Tithe.ly
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About Tithe.ly's Brand
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.6/5
Pricing
4.7/5
Customer Service
Tithe.ly NPS
Tithe.ly's Net Promoter Score (NPS) is a 83 with 86% Promoters, 11% Passives, and 3% Detractors. Net Promoter Score tracks whether Tithe.ly's customers would recommend using the product based on a scale of -100 to 100.
Tithe.ly Overall NPS
| 86% | Promoters |
|---|---|
| 11% | Passives |
| 3% | Detractors |
Tithe.ly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 82 | Aug 2020 | 82 |
Feb 2022 82 | Feb 2022 | 82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tithe.ly NPS by Usage
Tithe.ly's NPS was rated the highest by customers who have used Tithe.ly's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years 87 | 2 to 5 Years | 87 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
Tithe.ly Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tithe.ly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tithe.ly Product Quality
4.5/5
Tithe.ly has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Tithe.ly Product Information
Tithe.ly serves markets in the United States, Australia, and Canada. Tithe.ly supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Tithe.ly’s product quality score is a 4.5 out of 5 as rated by its users and customers.
Languages Supported
English
Product Type
Church Management Software
Fundraising Software
Nonprofit CRM Software
Donation Management Software
Membership Management Software
Church Accounting Software
Church Presentation Software
Tithe.ly Pricing
Tithe.ly ROI & Value For Money
4.6/5
Tithe.ly has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Tithe.ly Pricing Plans
Tithe.ly has a pricing structure that accommodates small and medium businesses.
Who Uses Tithe.ly?
Small Businesses
Medium Businesses
Tithe.ly Customer Satisfaction (CSAT)
Tithe.ly Customer Satisfaction (CSAT) Score
100 / 100
Tithe.ly has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tithe.ly Customer Service
4.7/5
Tithe.ly has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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Tithe.ly as an Employer
Consumer vs. Employees
Tithe.ly scored a 83 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Tithe.ly would recommend the brand to a friend. ENPS measures how likely Tithe.ly employees would recommend working at Tithe.ly to a friend.
Net Promoter Score
83
NPS Score
| 86% | Promoters |
|---|---|
| 11% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
