-61
NPS
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Tivo
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About Tivo's Brand
TiVo is a digital video recorder that allows users to save TV programs for later viewing based on an electronic TV programming schedule.
Brand at a Glance
85%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
1.9/5
Customer Service
Tivo NPS
Tivo's Net Promoter Score (NPS) is a -61 with 12% Promoters, 15% Passives, and 73% Detractors. Net Promoter Score tracks whether Tivo's customers would recommend using the product based on a scale of -100 to 100.
Tivo Overall NPS
| 12% | Promoters |
|---|---|
| 15% | Passives |
| 73% | Detractors |
Tivo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -61 | Sep 2023 | -61 |
Oct 2023 -62 | Oct 2023 | -62 |
Nov 2023 -59 | Nov 2023 | -59 |
Dec 2023 -55 | Dec 2023 | -55 |
Feb 2024 -56 | Feb 2024 | -56 |
Apr 2024 -56 | Apr 2024 | -56 |
Aug 2024 -58 | Aug 2024 | -58 |
Sep 2024 -59 | Sep 2024 | -59 |
Dec 2024 -59 | Dec 2024 | -59 |
Jan 2025 -60 | Jan 2025 | -60 |
Feb 2025 -62 | Feb 2025 | -62 |
Apr 2025 -62 | Apr 2025 | -62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tivo NPS by Gender
Male customers rated Tivo's NPS 24 points higher than Female customers.
Male
-62
Tivo's NPS was rated -62 by Male customers on Comparably.
16%
Promoters
6%
Passives
78%
Detractors
Female
-86
Tivo's NPS was rated -86 by Female customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
Tivo NPS by Ethnicity
Tivo's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other -100 | Other | -100 |
Tivo NPS by Age
Tivo's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Tivo NPS by Usage
Tivo's NPS was rated the highest by customers who have used Tivo's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -70 | Over 10 Years | -70 |
Tivo Customer Reviews
Out of the 15 Tivo customer reviews 3 were positive and 12 were constructive. Tivo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tivo Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Tivo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tivo Customer Loyalty Score by Gender
Female customers rated Tivo's Customer Loyalty score 17% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tivo.
Male
83%
Yes
Female
100%
Yes
Tivo Customer Loyalty Score by Ethnicity
Tivo's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tivo.
89
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
82
out of 100
Other
Tivo Customer Loyalty Score by Age
Tivo's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tivo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 40% | 46-50 | 40% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 82% | 66+ | 82% |
Tivo Customer Loyalty Score by Usage
Tivo's Customer Loyalty score was rated the highest by customers who have used Tivo's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tivo Customer Loyalty Score by Industry
Tivo's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tivo Product Quality
2.4/5
Tivo has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Tivo Product Information
Tivo’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Tivo's product the highest. Reviewers from the Tech industry rated Tivo the lowest at 1.9.
- Website
- http://www.tivo.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Hardware and Devices
Media
On Demand
SaaS
Sports & Entertainment
Quick Insights into Tivo Product Quality
Tivo's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 56-60.
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Ranked Tivo Product Quality the Highest
Ranked Tivo Product Quality the Lowest
Tivo Product Quality Score by Gender
Female customers rated Tivo's Product Quality score 1.3 stars higher than Male customers.
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Male
2/5
Female
3.3/5
Tivo Product Quality Score by Ethnicity
Tivo's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tivo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.6 | Other | 1.6 |
Tivo Product Quality Score by Age
Tivo's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tivo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.8 | 66+ | 2.8 |
Tivo Product Quality Score by Usage
Tivo's Product Quality score was rated the highest by customers who have used Tivo's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tivo Product Quality Score by Industry
Tivo's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tivo Pricing
Tivo ROI & Value For Money
2.1/5
Tivo has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Tivo's overall ROI score rated by its users and customers.
Tivo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Tivo.
Quick Insights into Tivo ROI
Tivo's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked Tivo ROI the Highest
Ranked Tivo ROI the Lowest
Tivo ROI Score by Gender
Female customers rated Tivo's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tivo.
Male
1.7/5
Female
2.3/5
Tivo ROI Score by Ethnicity
Tivo's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tivo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Tivo ROI Score by Age
Tivo's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tivo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
Tivo ROI Score by Usage
Tivo's ROI score was rated the highest by customers who have used Tivo's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Tivo ROI Score by Industry
Tivo's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tivo Customer Satisfaction (CSAT)
Tivo Customer Satisfaction (CSAT) Score
33 / 100
Tivo has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
24%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
21%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tivo Customer Satisfaction
Tivo's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by African American/Black customers.
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Ranked Tivo Customer Satisfaction the Highest
Ranked Tivo Customer Satisfaction the Lowest
Tivo Customer Satisfaction Score by Gender
Female customers rated Tivo's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tivo.
24 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 20% | |
Very Dissatisfied | 53% |
29 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 42% |
Tivo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tivo's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
9%
Satisfied
22%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
22%
Very Dissatisfied
43%
CSAT according to African American/Black
Tivo's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Tivo's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Tivo's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Tivo Customer Satisfaction Score by Age
Tivo's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tivo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 46% |
Tivo Customer Satisfaction Score by Usage
Tivo's Customer Satisfaction score was rated the highest by customers who have used Tivo's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Tivo Customer Satisfaction Score by Industry
Tivo's Customer Satisfaction score was rated 27 points by Tech industry customers.
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{
"title": "Tivo Customer Satisfaction Score by Industry",
"text": "Tivo's Customer Satisfaction score was rated 27 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 27,
"stars": 0,
"csatScore": 27,
"text": "Tivo's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 27
}
]
}Tivo Customer Service
1.9/5
Tivo has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Tivo's overall Customer Service score rated by its users and customers.
About Tivo's Customer Service
Address
Alviso, CA 95002-2160
Website
http://www.tivo.com
Phone Number
(877) 367-8486
Quick Insights into Tivo Customer Service
Tivo's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Tivo's Customer Service score.
Ranked Tivo Customer Service the Highest
Ranked Tivo Customer Service the Lowest
Tivo Customer Service Score by Gender
Male customers rated Tivo's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tivo.
Male
1.6/5
Female
1.5/5
Tivo Customer Service Score by Ethnicity
Tivo's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tivo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Tivo Customer Service Score by Age
Tivo's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tivo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Tivo Customer Service Score by Usage
Tivo's Customer Service score was rated the highest by customers who have used Tivo's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tivo Customer Service Score by Industry
Tivo's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tivo as an Employer
2.6/5
Tivo has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Tivo scored a -61 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Tivo would recommend the brand to a friend. ENPS measures how likely Tivo employees would recommend working at Tivo to a friend.
Net Promoter Score
-61
NPS Score
| 12% | Promoters |
|---|---|
| 15% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 33% | Promoters |
|---|---|
| 7% | Passive |
| 60% | Detractors |
