12
NPS
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Tixr
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About Tixr's Brand
Tixr is a promotional mobile application/service for the entertainment industry - from entertainers to fans.
Brand at a Glance
89%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Tixr NPS
Tixr's Net Promoter Score (NPS) is a 12 with 37% Promoters, 38% Passives, and 25% Detractors. Net Promoter Score tracks whether Tixr's customers would recommend using the product based on a scale of -100 to 100.
Tixr Overall NPS
| 37% | Promoters |
|---|---|
| 38% | Passives |
| 25% | Detractors |
Tixr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -50 | Dec 2022 | -50 |
Mar 2023 -33 | Mar 2023 | -33 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 34 | Oct 2023 | 34 |
Jan 2024 13 | Jan 2024 | 13 |
Feb 2024 12 | Feb 2024 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tixr Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Tixr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tixr Product Quality
3.7/5
Tixr has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tixr's overall Product Quality score rated by its users and customers.
Tixr Product Information
Tixr’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://backstage.tixr.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Media
Mobile App
SaaS
Social
Sports & Entertainment
Tixr Pricing
Tixr ROI & Value For Money
3.5/5
Tixr has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Tixr Customer Satisfaction (CSAT)
Tixr Customer Satisfaction (CSAT) Score
80 / 100
Tixr has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tixr Customer Service
3.6/5
Tixr has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Tixr's overall Customer Service score rated by its users and customers.
About Tixr's Customer Service
Address
1334 3rd Street, Suite 302, Santa Monica, CA 90401
Website
http://backstage.tixr.com
Tixr as an Employer
3.9/5
Tixr has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tixr scored a 12 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of Tixr would recommend the brand to a friend. ENPS measures how likely Tixr employees would recommend working at Tixr to a friend.
Net Promoter Score
12
NPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 89% | Promoters |
|---|---|
| 0% | Passive |
| 11% | Detractors |
