-1
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TJ Morris Limited T/A Home Bargains
Marketing or Exec? Claim Your Free Account
About TJ Morris Limited T/A Home Bargains' Brand
TJ Morris Ltd, trading as Home Bargains, is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.Having started more than 40 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 485 stores we have over 4 million customers each week.We offer a wide range of products and brands including; health & beauty, food, toys and games, household, clothing, seasonal, sweets, snacks, drinks and alcohol, as well as our own range of affordable home style.With plans to increase our store portfolio to 900 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
TJ Morris Limited T/A Home Bargains NPS
TJ Morris Limited T/A Home Bargains's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether TJ Morris Limited T/A Home Bargains's customers would recommend using the product based on a scale of -100 to 100.
TJ Morris Limited T/A Home Bargains Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
TJ Morris Limited T/A Home Bargains NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 -25 | Apr 2022 | -25 |
May 2022 -20 | May 2022 | -20 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 13 | Jan 2023 | 13 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TJ Morris Limited T/A Home Bargains Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of TJ Morris Limited T/A Home Bargains users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TJ Morris Limited T/A Home Bargains Product Quality
3.3/5
TJ Morris Limited T/A Home Bargains has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock TJ Morris Limited T/A Home Bargains' overall Product Quality score rated by its users and customers.
TJ Morris Limited T/A Home Bargains Product Information
TJ Morris Limited T/A Home Bargains’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
TJ Morris Limited T/A Home Bargains Pricing
TJ Morris Limited T/A Home Bargains ROI & Value For Money
2.8/5
TJ Morris Limited T/A Home Bargains has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TJ Morris Limited T/A Home Bargains' overall ROI score rated by its users and customers.
TJ Morris Limited T/A Home Bargains Customer Satisfaction (CSAT)
TJ Morris Limited T/A Home Bargains Customer Satisfaction (CSAT) Score
60 / 100
TJ Morris Limited T/A Home Bargains has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TJ Morris Limited T/A Home Bargains Customer Service
2.9/5
TJ Morris Limited T/A Home Bargains has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TJ Morris Limited T/A Home Bargains' overall Customer Service score rated by its users and customers.
About TJ Morris Limited T/A Home Bargains's Customer Service
Address
Axis Business Park, Portal Way, Gillmoss, Liverpool, Merseyside, L11 0JA United Kingdom
Website
http://www.homebargains.co.uk
Consumer vs. Employees
TJ Morris Limited T/A Home Bargains scored a -1 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of TJ Morris Limited T/A Home Bargains would recommend the brand to a friend. ENPS measures how likely TJ Morris Limited T/A Home Bargains employees would recommend working at TJ Morris Limited T/A Home Bargains to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
